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Titolo
STS DUO - An error occurred while processing this request -
Descrizione
Password Manager v5.15.1 STS for DUO cannot be configured. The following error appears:
Password Manager logs show a failure to get the provider:
QPM.Service.Host_ADLog
2025-12-10 10:02:50:814 I [4480:8] QPM.Common.dll <>c__DisplayClass1_0.<GetChapterElement>b__0() >> Attribute 'id' of element 'data' does not exist. Use default value (data)
2025-12-10 10:02:51:059 E [4480:37] QPM.Service.dll <GetRstsProvider>d__24.MoveNext() >> QPM.Common.Rsts.RstsException: Failed to read provider of Secure Token Server with id . Request URI: https://PMServerName.DomainName.com:20000/RSTS/Api/v1/ProviderConfigurations('')
at QPM.Service.Modules.RSTSServiceClient.RstsServiceClient.GetProvider(String apiBearerToken, String rstsServerLocation, String id)
at QPM.Service.Services.RstsSettingsService.GetRstsProvider(String userHost, String urlHost, String id)
QPM.UI.Admin Log
2025-12-10 10:02:50:776 I [9536:30] QPM.UI.Admin.MVC.dll <ProviderSettings>d__16.MoveNext() >> [Begin]
2025-12-10 10:02:51:061 I [9536:30] QPM.Localization.dll ResourceManager.ReturnMissedResource() >> Localization resource with id 'Rsts.Exceptions.ProviderRequestFailed' is not found.
2025-12-10 10:02:51:062 E [9536:30] QPM.UI.Admin.MVC.dll AdminControllerBase.ProcessIfOperationError() >> Rsts.Exceptions.ProviderRequestFailed
2025-12-10 10:02:51:136 E [9536:30] QPM.UI.Admin.MVC.dll <ProviderSettings>d__16.MoveNext() >> An error occurred while processing this request.
2025-12-10 10:02:51:138 I [9536:30] QPM.UI.Admin.MVC.dll <ProviderSettings>d__16.MoveNext() >> [End] -
Risoluzione
Status:
The Password Manager product team has raised defect #650331 to resolve this issue in a future version of Password Manager.
Workaround:
Configure DUO directly from the STS Admin site:
