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One Identity Safeguard for Privileged Sessions 7.3 - Administration Guide

Preface Introduction The concepts of One Identity Safeguard for Privileged Sessions (SPS)
The philosophy of One Identity Safeguard for Privileged Sessions (SPS) Policies Credential Stores Plugin framework Indexing Supported protocols and client applications Modes of operation Connecting to a server through One Identity Safeguard for Privileged Sessions (SPS) Archive and backup concepts Maximizing the scope of auditing IPv6 in One Identity Safeguard for Privileged Sessions (SPS) SSH host keys Authenticating clients using public-key authentication in SSH The gateway authentication process Four-eyes authorization Network interfaces High Availability support in One Identity Safeguard for Privileged Sessions (SPS) Versions and releases of One Identity Safeguard for Privileged Sessions (SPS) Accessing and configuring One Identity Safeguard for Privileged Sessions (SPS)
Cloud deployment considerations The Welcome Wizard and the first login Basic settings
Supported web browsers The structure of the web interface Network settings Configuring date and time System logging, SNMP and e-mail alerts Configuring system monitoring on SPS Data and configuration backups Archiving Cleaning up audit data Using plugins Forwarding data to third-party systems Starling integration
User management and access control
Login settings Managing One Identity Safeguard for Privileged Sessions (SPS) users locally Setting password policies for local users Managing local user groups Managing One Identity Safeguard for Privileged Sessions (SPS) users from an LDAP database Authenticating users to a RADIUS server Authenticating users with X.509 certificates Authenticating users with SAML2 Managing user rights and usergroups Creating rules for restricting access to search audit data Displaying the privileges of users and user groups Listing and searching configuration changes
Managing One Identity Safeguard for Privileged Sessions (SPS)
Controlling One Identity Safeguard for Privileged Sessions (SPS): reboot, shutdown Managing One Identity Safeguard for Privileged Sessions (SPS) clusters Managing a High Availability One Identity Safeguard for Privileged Sessions (SPS) cluster Upgrading One Identity Safeguard for Privileged Sessions (SPS) Managing the One Identity Safeguard for Privileged Sessions (SPS) license Accessing the One Identity Safeguard for Privileged Sessions (SPS) console Sealed mode Out-of-band management of One Identity Safeguard for Privileged Sessions (SPS) Managing the certificates used on One Identity Safeguard for Privileged Sessions (SPS)
General connection settings HTTP-specific settings ICA-specific settings MSSQL-specific settings RDP-specific settings SSH-specific settings Using Sudo with SPS Telnet-specific settings VMware Horizon View connections VNC-specific settings Indexing audit trails Using the Search interface Advanced authentication and authorization techniques Reports The One Identity Safeguard for Privileged Sessions (SPS) REST API One Identity Safeguard for Privileged Sessions (SPS) scenarios Troubleshooting One Identity Safeguard for Privileged Sessions (SPS)
Network troubleshooting Gathering data about system problems Viewing logs on One Identity Safeguard for Privileged Sessions (SPS) Changing log verbosity level of One Identity Safeguard for Privileged Sessions (SPS) Collecting logs and system information for error reporting Collecting logs and system information of the boot process for error reporting Support hotfixes Status history and statistics Troubleshooting a One Identity Safeguard for Privileged Sessions (SPS) cluster Understanding One Identity Safeguard for Privileged Sessions (SPS) RAID status Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data VNC is not working with TLS Configuring the IPMI from the BIOS after losing IPMI password Incomplete TSA response received Using UPN usernames in audited SSH connections
Using SPS with SPP Configuring external devices Using SCP with agent-forwarding Security checklist for configuring One Identity Safeguard for Privileged Sessions (SPS) Jumplists for in-product help Configuring SPS to use an LDAP backend Glossary

Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data to the same SPS appliance

The following procedure describes how to restore the configuration and data of One Identity Safeguard for Privileged Sessions (SPS) from a complete backup to the same SPS appliance.

 Caution:

  • To minimize the amount of audit data that may be lost, perform the restore procedure as fast as possible.

  • Do the restore procedure on the same SPS version. Restoring from an older version to a newer version, or the other way round, is not supported. For help, contact our Support Team.

  • Ensure that you have enough free space to restore.

  • During the restore procedure, the REST-based search might not function properly, since the data to search in might still be incomplete.

To restore the configuration and data of SPS from a complete backup to the same SPS appliance

  1. Connect to your backup server and locate the directory where SPS saves the backups. The configuration backups are stored in the config subdirectory, in timestamped files. Find the latest configuration file, named sps-<timestamp>.config.

  2. Connect to SPS.

  3. The procedure differs depending on whether you have completed the Welcome Wizard or not.

    • If you have not yet completed the Welcome Wizard:

      1. On the Welcome Wizard, select the configuration file and import it.

        CAUTION: To minimize the amount of audit data that may be lost, proceed to the following step to stop the traffic on All services as fast as possible.

        For more information, see Configuring One Identity Safeguard for Privileged Sessions (SPS) with the Welcome Wizard.

      		2.

        CAUTION: To minimize the amount of audit data that may be lost, disable the audit traffic by selecting Stop for All services on Basic Settings > System > Traffic control.

    • If you have previously completed the Welcome Wizard:

      		1.

        CAUTION: To minimize the amount of audit data that may be lost, disable the audit traffic by selecting Stop for All services on Basic Settings > System > Traffic control.

      2. Navigate to Basic Settings > System > Import configuration > Browse, select the configuration file, and click Import.

  4. Navigate to Policies > Backup & Archive. Verify that the settings of the target servers and the backup protocols are correct.

  5. Navigate to Basic Settings > Management > System backup, click Restore now and wait for the process to finish.

    Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.

  6. Enable the audit traffic: navigate to Basic Settings > System > Traffic control and select Start for All services.

  7. Perform the following step for all the protocols (or at least for those ones used in your system): navigate to <Protocol-name> Control > Connections, and click Restore ALL.

    Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.

VNC is not working with TLS

Some vendors may use custom protocol elements and TLS-encryption that do not have available documentation. As a result, these cannot be audited by One Identity Safeguard for Privileged Sessions (SPS). Regardless of vendors, only the custom features described in the RFC 6143 are supported. As for encryptions, only those completely TLS-encapsulated streams can be processed where the TLS encryption process was started before the VNC protocol handshake.

Configuring the IPMI from the BIOS after losing IPMI password

It may happen that you inadvertently lose the IPMI password of your One Identity Safeguard for Privileged Sessions (SPS). The following procedure describes how you can re-configure your SPS if you lose your IPMI password.

Prerequisites

To apply the procedure outlined here, you will need physical access to a monitor and keyboard.

To configure the IPMI from the BIOS after losing your IPMI password

  1. Shut down SPS.

  2. Unplug the SPS physical appliance's power cord.

  3. Wait 30 seconds.

  4. Replug the power cord.

  5. Restart the appliance.

  6. Press the DEL button when the POST screen comes up while the appliance is booting.

    Figure 381: POST screen during booting

  7. In the BIOS, navigate to the IPMI page.

  8. On the IPMI page, select BMC Network Configuration, and press Enter.

    Figure 382: IPMI page > BMC Network Configuration option

  9. On the BMC Network Configuration page, select Update IPMI LAN Configuration, press Enter, and select Yes.

    Figure 383: BMC Network Configuration page > Update IPMI LAN Configuration

  10. Stay on the BMC Network Configuration page, select Configuration Address Source, press Enter, and select Static.

    Figure 384: BMC Network Configuration page > Configuration Address Source

  11. Still on the BMC Network Configuration page, configure the Station IP Address, Subnet Mask, and Gateway IP Address individually.

    Figure 385: BMC Network Configuration page > Station IP Address, Subnet Mask, Gateway IP Address

  12. Press F4 to save the settings, and exit from the BIOS.

    About a minute later, you will be able to log in on the IPMI web interface.

Incomplete TSA response received

When using a TSA certificate generated with Windows Certificate Authority, you might see a similar error message:

Incomplete TSA response received, TSA HTTP server may be responding slowly; errno='Success (0)', timeout_seconds='30'

When generating the certificate, make sure that you do the following:

Optional Key Usage: If Key Usage is present, it must be digitalSignature and/or nonRepudiation. Other values are not permitted. Make sure that in Encryption, Allow key exchange without key encryption (key agreement) is selected.

 Caution:

In Encryption, do NOT select Allow key exchange only with key encryption (key encipherment), because it will result in errors.

For details, see Generating TSA certificate with Windows Certificate Authority on Windows Server 2008 or Generating TSA certificate with Windows Certificate Authority on Windows Server 2012.

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