You must have the correct user name and password or SSH key to authenticate to an asset.
To resolve incorrect service account credentials
- Verify the service account credentials match the credentials in SPP asset information (Asset Management > Assets > General Tab, Connection). For more information, see About service accounts.
- Perform Test Connection to verify connection. For more information, see About Test Connection.
- Attempt to check, change, and set password or SSH keys again. See: