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Identity Manager 8.1.5 - Process Monitoring and Troubleshooting Guide

Table of Contents

About this guide Monitoring handling of processes

Working with the Job Queue Info program

Views in the Job Queue Info Updating the views Changing the column configuration in the Job Queue Info program Changing program settings in the Job Queue Info Creating and using custom filters in the Job queue

Monitoring how processes are run

Details about process handling Details about process step handling Details of the process step parameters

OUT parameters Hidden parameters

Re-enabling process steps and processes Enabling and disabling extended logging of process steps Determining Job server and web server status Configuring the process collection checking in the Job server Displaying DBQueue processing Displaying Job queue progress Emergency stop

Support for error localization in One Identity Manager

Overview of the system configuration and transport history Displaying error messages in the One Identity Manager tools

The error message window in One Identity Manager tools Displaying error log messages Displaying system journal messages

Displaying the One Identity Manager Service log file One Identity Manager application server status Which authentication module is the current user using? Which system user is the current user using? Which permissions apply to the current user? Which program functions are available to the current user? Which permissions level does the user use?

Configuring logs in One Identity Manager

Configuring the retention periods of messages in the system journal Recording process handling errors in the system journal Recording logins and logoffs in the system journal Logging information about OAuth 2.0/OpenID Connect authentication Global configuration of logging with NLog Logging the One Identity Manager components Configuring One Identity Manager Service logging

Prerequisites for displaying the log file

Configuring the log file Authentication method for displaying the log file

Advanced logging in the One Identity Manager Service Extended debugging in One Identity Manager Service Outputting custom messages in the One Identity Manager Service log file Recording messages in the event view

LOGServiceChangeEventLog

HTTPLogPlugins log file

Output of extended return values from individual process components Configuring notification behavior for DBQueue Processor initialization Enabling the crash recorder

One Identity Manager configuration files

Application-specific configuration files Global configuration file for One Identity Manager tools

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