-
Title
"Error occurred initializing internal database" when starting Designer -
Description
Designer fails to start when the internal database is not initializing. Error Message:
"Error occurred initializing internal database.at Designer.frmMain.CreateConnection(Boolean autoLogon, ConnectData connectData, IDialogDataProvider dataProvider)at VI.DB.RAMDB.RAMDatabase.Initialize(ConnectData baseConnection, InitializeOption iOptions)Could not get value DbKey.at VI.DB.RAMDB.RAMDatabase.Initialize(ConnectData baseConnection, InitializeOption iOptions)at VI.DB.RAMDB.RAMDatabase._CreateDatabase(String strConnect)at VI.DB.RAMDB.RAMDatabase._GetDatabaseConnection(String strConnect)at VI.Base.ConfigDataEncryption.Get(String valueName)Error encrypting value.at VI.Base.ConfigDataEncryption.Get(String valueName)at VI.Base.ConfigDataEncryption._Decode(String data)Key not valid for use in specified state.at VI.Base.ConfigDataEncryption._Decode(String data)at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)" -
Cause
Designer has an internal SQLite database and is stored under <C:\Users\<username>\AppData\Local\Dell\One Identity Manager\Designer>. To prevent a manual change of its own internal SQLite database, a user specific key will be generated for encryption and decryption. In this case, there is a problem with windows user context resulting in the creation of the user specific key to fail.
-
Resolution
RESOLUTION 1
Recreate the affected Windows service account.
RESOLUTION 2
Delete the internal SQLite database Design_*.db file. stored under <C:\Users\<username>\AppData\Local\One Identity\One Identity Manager\Designer> and open the Designer again to recreate the database.
RESOLUTION 3
After creating a backup, attempt to remove the Designer registry key located at:
hkcu\software\One Identity\one identity manager\designer\RAMDatabase\DbKey
Please note, registry key is different in version 7.x.