Messages like this are appearing in DialogJournal:
The process step to update has the wrong status. Tree: 68e4d3a2-9733-4409-b880-aea6e19675c3 process step: ca09c6b0-7dd4-451c-8fef-6d0668b0c138 state TRUE. QBM_PJobUpdateState 12/13/2019 12:47:00 PM VIDRDN309 QBM_PjobUpdateState
The first jobs of a process are all for the same queue and are all set to LOADED when the job is fetched.
One of the LOADED jobs (not the last) will finish (FINISHED).
The successor job should be set as PROCESSING, but nothing happens.
In DialogJournal the above-mentioned error message appears.
This means that no more jobs are delivered for this process.
This is a product defect (32580) affecting SPs. 7.1.6 and 8.0.4. Earlier SPs from the 7.1 and 8.0 release lines are not affected.
This will be fixed on a future release of the product. If you require this immediately corrected, please contact support for a hotfix referencing the defect ID 32580.