Return
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Title
Changing approval workflows of pending requests resets -
Description
When approval workflows are changed a decision must be made as to whether these changes should be applied to pending requests. Configuration parameters are used to define the desired procedure. -
Cause
This is due to the configuration parameters settings.
In QER\ITShop\OnWorkflowUpdate the options are CONTINUE, RESET, or ABORT.
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Resolution
Open Designer | Configuration parameters and select the value as desired on:
QER\ITShop\OnWorkflowUpdate:
For more information on changing approval workflow please visit Changing approval workflows of pending requests resets.