How to remove products assigned through IT Shop? (4347528)

How can products requested through IT Shop, such as Active Directory groups, be administratively removed for Identities?

Identities assigned the Manager role may log in to IT Shop to unsubscribe a requested item, such as an AD group membership.  But a request can also be canceled in Manager via the "My Data" section (please note, a system user will not see this option, only a Role-Based Identity will see the option). 

To enable the "My Data" section if it does not already appear:

1. Via Designer, activate the configuration parameter SysConfig\Display\PersonalData:

2. Once activated, compile the database.  In Designer, select the "Database" menu and choose "Compile database..."  Wait for the compilation process to complete before continuing.

3. Close Manager or open a new connection.  The "My Data" tab will now be present:

4. Expand "IT Shop", then expand "Unsubscribe for identity".  Select the applicable Identity from the list and then select the request that should be unsubscribed:

5. Then click "Unsubscribe" under the tasks menu to unsubscribe the request.

The final result is that the product will no longer be assigned to the Identity ("Active product requests").  If this is an AD group, the group membership will be updated accordingly.