Return
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Title
Error: "A system maintenance is running. Contact your system administrator." -
Description
Error message:
"Error: [810365] A system maintenance is running. Contact your system administrator. Reason: System update running"
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Cause
The message is shown if DialogDatabase.UpdatePhase is greater than 1.
select UpdatePhase, * from DialogDatabase
This means the upgrade did not finish correctly. This can be reset as follows:
update DialogDatabase set UpdatePhase = 0
However, this may also indicate that the database is not in a correct state. -
Resolution
The recommended steps are the following:
1. Allow the DBQueue to clear of any running tasks.
2. Take a full database backup.
3. Then run the Configuration wizard to upgrade again. This will ensure that the upgrade is complete and correct.
Please contact Support if there are additional issues/complications.