HOW TO: Troubleshoot Active Roles Web Interface unexplained behavior (4309970)

There are specific actions, and operations that can be performed in both the Active Roles MMC Console and the Web Interface. This may also help in determining if the issue is Web Interface specific, or if it impacts both Active Roles components. 

Web Interface Permissions

Whenever troubleshooting the Web Interface. It is recommended to use the highest level of permissions account for the Active Roles Web Interface. Full Administrator permissions may not have full access when dealing with multiple domains, and it is recommended to use a Domain Administrator user account.

Internet Browser troubleshooting

1. Active Roles 8.1.1 Web Interface guide recommends that the browser being used must have JavaScript, and cookies enabled: Web Interface Guide.

2. When possible use the incognito mode (New InPrivate window, or New Incognito window) when launching the Web Interface browser.

3. If you are getting an unexpected behavior enabling the developer tools in the browser may lead to specific errors that may not be visible until it is enabled. This can be enabled by pressing the F12 key when the browser is open. This screen can log or record all actions taking place in the browser when links or buttons are selected in real-time. This can also be helpful to submit to Technical Support when opening a Service Request for assistance.

4. In other instances clearing the Browser Cache can clear the existing cached data, and may resolve issues with slow browser response times using Solution 1 from the following article: How to clear the Active Roles Server schema cache (100421)

5. Creating a new Web Interface test site may provide insight into if the existing web configuration is possibly corrupt, or not able to render specific images, buttons, or tabs. HOW TO: Create additional Active Roles Web Interface sites (144377)

Custom Web Interface troubleshooting

If the Active Roles Web Interface has customization missing after importing a previous configuration, custom logos, custom colors, and custom fonts. It may be necessary to copy over the files from a previous configuration prior to restoring the customization.

1. This article will restore the customization from a previous version of Active Roles Web Interface that is missing the customization: How to: Import a previously customized Active Roles Web Interface after an upgrade (263832)
2. The following issue may be encountered after an upgrade of Active Roles has been completed: After import configuration the default Active Roles 7 Websites fail to function (189186)
3. Whenever changes are made to the Web Interface for customization, always perform the reload operation to refresh the screen results:

Hotfix patching for Active Roles

It is recommended to periodically check for new hotfix releases for Active Roles and to apply the latest hotfix when possible. Web interface updates may be included to enhance functionality, resolve known issues, or improve the overall user experience here: Active Roles - Download Software.