Slow search performance in the Active Roles Web Interface (4369863)

Slow search performance in the Active Roles Web Interface

After upgrading to Active Roles 7.6.1, Active Roles 8.0 LTS, or Active Roles 8.1, the Active Roles Web Interface Quick Search and Advanced Search may take significantly longer to return results when searching from the Active Directory or AD LDS (ADAM) nodes.

In some environments it may cause significant CPU and memory usage.

This issue can also present as extremely high CPU utilization on the Active Roles Administration Service host, with all CPU resources being used by the ARAdminSVC process.

Performance is normal when not searching from the Active Directory or AD LDS (ADAM) nodes.

A new Active Roles Web Interface configuration does not display the same issue.

In the Active Roles Administration Service verbose logging, the search request shows that a very large LDAP filter is being processed. Please see the attached screenshot from the Active Roles Log Viewer.

 

This issue has been identified as an Active Roles defect and is being tracked as Defect ID#: 395064.

WORKAROUND 1

Create a new Active Roles Web Interface configuration and apply that to the problem site.


WORKAROUND 2

If customizations need to be retained, please contact Support and reference this solution.

STATUS

Defect ID#: 395064 has been submitted to the product team to be fixed in a future release of Active Roles.
Please contact your Sales Account Manager for status updates on this issue.

395064

LPADFilterPNG