Expected Attestation approver is not showing up as available approver (4376279)

Expected Attestation approver is not showing up as available approver

For a specific approver, the attestation query should find a user, and running the query to identify the approver manually works and returns the expected UID.

However, in the Web Portal, the approval is not calculated to that approver on the approval sequence.

For other users, the approval is shown correctly on the same attestation policy and approval workflow.

Both of the users are active and are able to access the web portal.

Depending on the configuration, this is by design. 

By default, approvers can make approval decisions about requests in which they are themselves requester (UID_PersonInserted) or recipient (UID_PersonOrdered). To prevent this, you can specify the desired behavior in the following configuration parameter and in the approval step.

• QER | ITShop | PersonOrderedNoDecide configuration parameter
• QER | ITShop | PersonInsertedNoDecide configuration parameter
• Approval by affected identity option in the approval step.

If the requester or approver is not allowed to make approval decisions, their main identity and all subidentities are removed from the group of approvers.

Example

A department manager places a request for an employee. Both of them are found to be approvers by the approval procedure. To prevent the department manager from approving the request, set the QER | ITShop | PersonInsertedNoDecide parameter. To prevent the employee from approving the request, set the QER | ITShop | PersonOrderedNoDecide parameter.

Please ensure that the correct settings are configured for the needed use case.

Summary of configuration options:
Requesters can approve their own requests if:

• The PersonInsertedNoDecide configuration parameter is not set.

- OR -

• The Approval by affected identity option is set.

Recipients can approve their own requests if:

• The PersonOrderedNoDecide configuration parameter is not set.

- OR -

• The Approval by affected identity option is set.

Requesters cannot approve if:

• The PersonInsertedNoDecide configuration parameter is set.
• The Approval by affected identity option is not set.

Recipients cannot approve if:

• The PersonOrderedNoDecide configuration parameter is set.
• The Approval by affected identity option is not set.

More details can be found in the documentation linked here .