반품
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제목
Is there a Defender Guide that can be provided to the Helpdesk? -
설명
Is there a document that can be provided to the Helpdesk with instructions on how to perform the necessary Defender tasks? -
해결 방안
There isn't a guide written specifically for the Helpdesk.The Administration Guide has instructions for how to do many things, such as programming tokens, and managing the objects in AD.
The best solution would be to either provide the Helpdesk with a copy of the Admin Guide, or else copy the relevant sections of the Admin Guide into a custom document.