Error: “User Interface Failure” (4311220)

When trying to remote desktop into a Windows XP workstation, the error is:

“User Interface Failure”

“You cannot initiate a Remote Desktop Connection because the Windows logon software on the remote computer has been replaced by incompatible software GinaSSOWatch.dll”.

“To correct this problem, please have the administrator of the remote computer contact the program vendor for a version that is compatible with Windows” is displayed.

This error can occur for one of the following reasons:

1. The Quest Enterprise Single Sign-On product was uninstalled, and the registry key was not changed back to the Microsoft Gina DLL

2.The Quest Enterprise Single Sign-On DLL was deleted, is corrupt, or has been moved

If the software was uninstalled and the above error is displayed:

1. Open the Registry, and remotely connect to the system displaying this error (or boot the system in Safe mode, and open the registry locally).

2. Browse to HKLM\Software\Microsoft\Windows NT\Current Version\Winlogon

3. Change the GINADLL from “GinaSSOWatch.dll” to “MSGINA.dll”

4. Restart the machine

If the software should be installed, and this error is displayed, you will need to perform a repair on the Quest Enterprise Single Sign on product to repair any deleted files.

One Identity does not provide support for problems that arise from improper modification of the registry. The Windows registry contains information critical to your computer and applications. Make sure you back up the registry before modifying it. For more information on the Windows Registry Editor and how to back up and restore it, refer to Microsoft Article ID 256986 “Description of the Microsoft Windows registry” at Microsoft Support.

https://support.microsoft.com/en-us/kb/256986