PSM Concurrent Sessions is not working (4330934)

PSM Concurrent Sessions is not working

In the "TPAMAdministratorManual.pdf" manual it says that if the "Maximum Simultaneous Sessions" attribute is set under the "PSM Details" tab, TPAM will allow for simultaneous PSM sessions for a single account.

We have set "Maximum Simultaneous Sessions" to 3.  When the first user raises a PSM Request, he is able to do so successfully and the Windows screen is displayed.  However, when the second user raises a request for the same account, the second user is able to see the Windows screen, but the first user gets a blank screen.

Terminal Service Configuration does not allow users to have multiple sessions.

In the Terminal Service Configuration tool you need to uncheck the "Restrict each user to a single session" check box.