How to Reinitialize the Self Service and Help Desk Sites (4217347)

In certain circumstances, it may be necessary to reinitialize either the Self-Service site or the Helpdesk site located on a stand-alone server or in a DMZ.

RESOLUTION

In Password Manager 5.15 and later:

1. Open the IIS Manager and navigate to the problem site
2. Open the Configuration Editor feature
3. Navigate to appSettings and click on the ellipsis (...) next to Count=XX
4. Set the WorkflowService to https://0.0.0.0:20002
5. Close the appSettings window and click Apply to apply the change
6. Visit the site via localhost (e.g. https://localhost/PMSelfService) and reinitialize the site by providing the IP Address and Port of the internal Password Manager host.

In versions prior to Password Manager 5.15:

To reinitialize the Password Manager Self-Service site - PMSelfService

• On the Password Manager Stand-Alone Server or DMZ Server
• Navigate to C:\Program Files\One Identity\Password Manager\Web\SelfService\App_Data
• Backup WcfConnectionSettings.xml and then delete the original
• Do not delete WcfConnectionSettings.default
• Launch the Self-Service site and the “PMUser/Initialization” page will appear in the browser window.

To reinitialize the Password Manager Helpdesk site - PMHelpDesk

• On the Password Manager Stand-Alone Server or DMZ Server
• Navigate to C:\Program Files\One Identity\Password Manager\Web\Helpdesk\App_Data
• Backup WcfConnectionSettings.xml and then delete the original
• Do not delete WcfConnectionSettings.default
• Launch the Helpdesk site and the “PMHelpdesk/Initialization” page will appear in the browser window.

Refer to KB 4334447 if the reinitialization experiences issues.