Submitting forms on the support site are temporary unavailable for schedule maintenance. If you need immediate assistance please contact technical support. We apologize for the inconvenience.
Dear OneLogin Administrator, The maintenance window involving the migration of the main database to Aurora in the EU Shard has been changed. The new window is on March 22, 2025, from 00:30 a.m. to 7:00 a.m. UTC. During this period, the database is scheduled to be in read-only mode from 00:30 a.m. to 4:30 a.m. UTC and the following actions will fail to complete:
Any administrative tasks, including: Creating/Deleting/Updating users
Any API Calls performing Create/Update/Delete operations
First logins by new users
Logins to a OneLogin Desktop/Desktop Pro Tray app; Logins to the Desktop and to the OneLogin Portal using OneLogin Desktop/OneLogin Desktop Pro will be successful
Updates to user profiles including: Adding/Removing authentication factors,
Changing/Resetting passwords and Adding Personal app We highly recommend that you do not perform the above actions during the maintenance window, as they may generate failures or errors. A retry after the database is out of read-only mode should resolve the issue. Please Note: Backend operations that involve database updates such as directory synchronization and application provisioning will be queued and processed after maintenance is completed. If you have any questions or concerns, please contact OneLogin support.
