One Identity Safeguard for Privileged Sessions 6.0.3 - Administration Guide

Restoring One Identity Safeguard for Privileged Sessions (SPS) configuration and data

The following procedure describes how to restore the configuration and data of One Identity Safeguard for Privileged Sessions (SPS) from a complete backup, for example, after a hardware replacement.

To restore the configuration and data of SPS from a complete backup

1. Connect to your backup server and locate the directory where SPS saves the backups. The configuration backups are stored in the config subdirectory in timestamped files. Find the latest configuration file (the configuration files are called PSM-timestamp.config).

2. Connect to SPS.

   If you have not yet completed the Welcome Wizard, click Browse, select the configuration file, and click Import.

   If you have already completed the Welcome Wizard, navigate to Basic Settings > System > Import configuration > Browse, select the configuration file, and click Import.

3. Navigate to Policies > Backup & Archive/Cleanup. Verify that the settings of the target servers and the backup protocols are correct.

4. Navigate to Basic Settings > Management > System backup, click Restore now and wait for the process to finish. Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.

5. Navigate to SSH Control > Connections, and click Restore ALL. Repeat this step for other traffic types. Depending on the amount of data stored in the backup, and the speed of the connection to the backup server, this may take a long time.

VNC is not working with TLS

Some vendors may use custom protocol elements and TLS-encryption that do not have available documentation. As a result, these cannot be audited by One Identity Safeguard for Privileged Sessions (SPS). Regardless of vendors, only the custom features described in the RFC 6143 are supported. As for encryptions, only those completely TLS-encapsulated streams can be processed where the TLS encryption process was started before the VNC protocol handshake.

Configuring the IPMI interface from the BIOS after losing IPMI password

It may happen that you inadvertently lose the IPMI password of your One Identity Safeguard for Privileged Sessions (SPS). The following procedure describes how you can re-configure your SPS if you lose your IPMI password.

Prerequisites

To apply the procedure outlined here, you will need physical access to a monitor and keyboard.

To configure the IPMI interface from the BIOS after losing your IPMI password

1. Shut down SPS.

2. Unplug the SPS physical appliance's power cord.

3. Wait 30 seconds.

4. Replug the power cord.

5. Restart the appliance.

6. Press the DEL button when the POST screen comes up while the appliance is booting.

   Figure 299: POST screen during booting

   

7. In the BIOS, navigate to the IPMI page.

8. On the IPMI page, select BMC Network Configuration, and press Enter.

   Figure 300: IPMI page > BMC Network Configuration option

   

9. On the BMC Network Configuration page, select Update IPMI LAN Configuration, press Enter, and select Yes.

   Figure 301: BMC Network Configuration page > Update IPMI LAN Configuration

   

10. Stay on the BMC Network Configuration page, select Configuration Address Source, press Enter, and select Static.

    Figure 302: BMC Network Configuration page > Configuration Address Source

    

11. Still on the BMC Network Configuration page, configure the Station IP Address, Subnet Mask, and Gateway IP Address individually.

    Figure 303: BMC Network Configuration page > Station IP Address, Subnet Mask, Gateway IP Address

    

12. Press F4 to save the settings, and exit from the BIOS.

    About a minute later, you will be able to log in on the IPMI web interface.

Incomplete TSA response received

When using a TSA certificate generated with Windows Certificate Authority, you might see a similar error message:

Incomplete TSA response received, TSA HTTP server may be responding slowly; errno='Success (0)', timeout_seconds='30'

When generating the certificate, make sure that you do the following:

Optional Key Usage: If Key Usage is present, it must be digitalSignature and/or nonRepudiation. Other values are not permitted. Make sure that in Encryption, Allow key exchange without key encryption (key agreement) is selected.

For details, see Generating TSA certificate with Windows Certificate Authority on Windows Server 2008 or Generating TSA certificate with Windows Certificate Authority on Windows Server 2012.