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One Identity Safeguard for Privileged Passwords 6.7.4 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Messaging settings (desktop client) Password Management settings Safeguard Access settings SSH Key Management settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions SPP Glossary About us

Taking action on a password release request

The actions that can be taken on a password release request depends on the state of the request and the client interface you are using.

(web client) To take action on a password release request

  1. From the web client, click My Requests. Use any of the following methods to control the request displayed:

    • Click Sort By then select to sort by Account Name, Asset Name, Due Next, Expiring Next, Most Recent, or Status.
    • Click sort up or sort down to sort in ascending or descending order.
    • Click Filters to filter by the status.
      • All: Requests in all states.
      • Available: Approved requests that are ready to view or copy.
      • Pending Approval: Requests that are waiting for approval.
      • Approved: Requests that have been approved, but the check out time has not arrived. Or, for pending accounts restored when using the Safeguard for Privileged Passwords suspend feature.
      • Revoked: Approved requests retracted by the approver. The approver can revoke a request after the request has become available.
      • Expired: Requests for which the Checkout Duration has elapsed.
      • Denied: Requests denied by the approver.
    • Click Search to see a list of search-able elements. Or enter search characters. For more information, see Search box.
  2. You can take any of the following actions on the password release request:
    • Available request: Make selections on the request based on your user interface.
      • Click on to expand the box to see the options.
      • If your browser allows, click  Copy to check out the password. This puts the password into your copy buffer, ready for you to use. Or, click Show to check out the password and view the password. A password displays on your screen for 20 seconds. If the password changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password.
      • Select Hide to conceal the information from view.
      • Once you are done working, click  Check-In to complete the password check out process.

    • Approved request: Select  Cancel to remove the request.

      A password release request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.

    • Pending request: Select  Cancel to remove the request.
    • Revoked request: Select  Resubmit Request to request the password again.
    • Expired request: Select  Remove to delete the request from the list.

    • Denied request: Select  Resubmit Request to request the password again.

      Select  Remove to delete the request from the list.

(desktop client) To take action on a password release request

  1. From your  Home page, the Requests widget has these controls:
    • Select  (expand down) to open the list of active requests.

    • Select  Popout to float the Requests pane. You can then select and drag the pane to any location on the console and re-size the window.Open the list of requests.

      Note: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of requests and select one of the following view filters. The number indicates how many requests are in that state.

    • All: Requests in all states.

    • Available: Approved requests that are ready to view or copy.

    • Approved: Requests that have been approved, but the check out time has not arrived.

    • Pending: Requests that are waiting for approval or for pending accounts restored when using the Safeguard for Privileged Passwords suspend feature.

    • Revoked: Approved requests retracted by the approver. The approver can revoke a request between the time the requester views the password and checks it in.

    • Expired: Requests for which the Checkout Duration has elapsed.

    • Denied: Requests denied by the approver.

  3. Select an account to see the details of the password release request.

  4. Take the following actions on password release requests:

    • Available: Make selections on the request based on your user interface.

      • Click  Copy to check out the password. This puts the password into your copy buffer, ready for you to use. Or, click Show to check out the password and view the password. A password displays on your screen for 20 seconds. If the password changes while you have it checked out, and your current request is still valid, select either Copy or Show again to obtain the new password.

      • Select Hide to conceal the information from view.
      • Once you are done working, click  Check-In to complete the password check out process.

    • Approved: Select  Cancel to remove the request.

      A password release request changes from Approved to Available when the requested time is reached. It stays available until you either cancel the request or it reaches the end of the duration period.

    • Pending: Select  Cancel to remove the request.

    • Revoked: Select  Resubmit Request to request the password again.

      Select  Remove to delete the request from the list.

    • Expired: Select  Remove to delete the request from the list.

    • Denied: Select  Resubmit Request to request the password again.

      Select  Remove to delete the request from the list.

Approving a password release request

Depending on how the Security Policy Administrator configured the policy, a password release request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved. This process ensures the security of account passwords, provides accountability, and provides dual control over the system accounts.

You can revoke a request between the time the requester views it and checks it in.

Any eligible approver can deny a password release request after it has already been approved or auto-approved. Once disallowed, the requester will no longer have access to the password, but they are given another opportunity to request that password again. The requester receives an email notifying them that the request was denied.

Safeguard for Privileged Passwords can be configured to notify you of a password release request that requires your approval. For more information, see Configuring alerts.

(web client) To approve or deny a password release request

Click Approvals on the left of the page to manage approvals. On the Approvals page, you can:

  • View details by selecting a request then looking at the details display on the right of the page.
  • Approve one or more request: Select the requests. Then, click Approve all selected requests to approve all the requests you selected. Optionally, enter a comment.
  • Deny one or more request: Select the requests. Then, click Deny all selected requests to deny all the requests you selected. Optionally, enter a comment.
  • Change the columns that display: Click and select the columns you want to see. You can select columns including:
    • Action: Displays Approve only this request and Deny only this request.
    • Requester / Status: Displays the user name and the status of the approval (for example, Pending 1 approval).
    • Asset / Access Type: Displays the name of the asset and the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Request For: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

(desktop client) To approve or deny a password release request

  1. From your  Home page, the Approvals widget has these controls:
    1. Select  (expand down) to open the list of approvals.
    2. Select  Popout to float the Approvals pane.

      You can then select and drag the pane to any location on the console and re-size the window.

    Note: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of approvals and select one of the following view filters. The number indicates how many requests are in that state.
    • All: Password release requests in all states.
    • Pending: Requests that are waiting for approval.
    • Approved: Requests that have been approved, but not yet available to the requester.
  3. Once you open the list, select the requester's name to see the details of the password release request.

  4. Take the following actions on password release requests:

    • Pending: Select to Approve or Deny a password release request. Optionally, enter a comment of up to 255 characters.
    • Pending Additional Approvers: Select to Deny a password release request. Optionally, enter a comment of up to 255 characters.
    • Approved: Select to Deny or Revoke an approved request.

Reviewing a completed password release request

The Security Policy Administrator can configure an access request policy to require a review of completed password release requests for accounts in the scope of the policy.

You can configure Safeguard for Privileged Passwords to notify you of a password release request that requires your review. For more information, see Configuring alerts.

(web client) To review a completed password release request

Select Reviews on the left of the page to manage reviews. On the Reviews page, you can:

  • View details by selecting a request then looking at the details display on the right of the page, including the workflow.
  • Mark one or more request as reviewed: Select the requests. Do the following:
    • If no comment is needed, click Mark all the selected requests as reviewed.
    • If a comment is needed, this icon will display as One or more of the selected requests requires review comments. Add the comment. Then, click Mark as Reviewed.
  • Change the columns that display: Click Select columns to display then select the columns you want to see.
    • Action: Displays This request requires review comments or Mark only this request as reviewed.
    • Requester: Displays the user name of the requester.
    • Access Type: Displays the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Request For/Duration: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

(desktop client) To review a completed password release request

  1. From your  Home page, the Reviews widget has these controls:
    1. Click  (expand down) to open the list of pending reviews.
    2. Click  Popout to float the Reviews pane.

      You can then select and drag the pane to any location on the console and re-size the window.

    Note: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of pending reviews and select an account name to see the details of the password release request.

  3. Take the following action on password release requests:

    • Select Workflow to review the transactions that took place in the selected request.
    • Select  Review to complete the review process.

      Optionally, enter a comment of up to 255 characters.

    Once the review is complete, it no longer appears on the Reviews pane.

TIP: If one requester checks in the request and another requester wants to use it, the second requester is unable to check out the password until the original request has been reviewed. However, the Security Policy Administrator can Close a request that has not yet been reviewed. This will bypass the reviewer in the workflow and allow the account to be accessed by another requester.

SSH key release request workflow

One Identity Safeguard for Privileged Passwords provides secure control of managed accounts by storing SSH keys until they are needed, and releases them only to authorized persons. Then, Safeguard for Privileged Passwords automatically updates the account SSH keys based on configurable parameters.

Typically, an SSH key release request follows this workflow.

  1. Request: Users that are designated as an authorized user of an entitlement can request SSH keys for any account in the scope of that entitlement's policies.
  2. Approve: Depending on policy configuration, approval can be automatic or require the consent of one or more users which provides closer control over system accounts.
  3. Review: The Security Policy Administrator can optionally configure an access request policy to require a review of completed SSH key release requests for accounts in the scope of the policy.

The following topics explain the entire end-to-end SSH key release process from request to approval to review.

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