One Identity Safeguard for Privileged Passwords 7.0.2 LTS - Administration Guide

To enable Safeguard for Privileged Passwords to manage Windows assets, you must configure your firewall to allow Windows Management Instrumentation (WMI).

If you experience any timeout errors, wait a few minutes and retry the operation.

If you are performing clustering operations in the background, for example adding replicas to a cluster, wait for the cluser operations to complete before performing other operations in Safeguard for Privileged Passwords.

If a user has not logged on to Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account.

If a user did not receive an email notification, first check to see if you have set everything up in Safeguard for Privileged Passwords correctly for the email notifications to work properly. For more information, see Enabling email notifications.

Notification lists

Safeguard for Privileged Passwords does not dynamically maintain the email addresses for an escalation notification contact list.

If you change a Safeguard for Privileged Passwords user's email address or delete a Safeguard for Privileged Passwords user after creating a policy, you must update the email addresses in escalation notification contact lists manually. For example, when you create a policy, you can indicate who to contact when emergency access has been used. If a user has changed an email address, the notification will not be received by that individual. Furthermore, if a user has been deleted from Safeguard for Privileged Passwords, the user will still receive the notification.