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One Identity Safeguard for Privileged Passwords 7.4 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Home page Privileged access requests Appliance Management
Appliance Backup and Retention Certificates Cluster Global Services External Integration Real-Time Reports Safeguard Access Appliance Management Settings
Asset Management
Account Automation Accounts Assets Partitions Discovery Profiles Tags Registered Connectors Custom platforms Importing objects
Security Policy Management
Access Request Activity Account Groups Application to Application Cloud Assistant Asset Groups Entitlements Linked Accounts User Groups Security Policy Settings
User Management Reports Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP and SPS join guidance Appendix C: Regular Expressions

Upload a backup

SPP allows you to retrieve a Safeguard Backup File (.sgb) from a file location and add it to the SPP Backup and Restore page list for the appliance. For more information, see Restore a backup.

An Appliance Backup Uploaded event is generated and stored in the audit log when a backup is successfully uploaded to the appliance. An Appliance Backup Upload Failed event is generated and stored in the audit log when a backup upload fails on the appliance.

Backups generated and downloaded from a virtual machine can only be uploaded to a virtual machine. Backups generated and downloaded on hardware appliances can only be uploaded to a hardware appliance. Backups generated and downloaded as VM compatible on hardware appliances can only be uploaded to virtual machines.

To upload a backup file

IMPORTANT: Once you start uploading a backup, do not leave or refresh the page. Doing so will cause the browser to lose track of the upload and you will have to restart the process.

  1. If a GPG public key was used to encrypt the backup, the private key holder must decrypt the Safeguard Backup File (.sgb) before it can be uploaded to SPP. For more information, see Backup protection settings.
  2. To upload Safeguard Backup File (.sgb), go to Backup and Restore:
    • web client: Navigate to Backup and Retention > Backup and Restore.
  3. Click  Upload.
  4. Browse to select the backup file and click Open. The Uploading backup file progress bar displays. When complete, the file is uploaded and is now available to be restored. For more information, see Restore a backup.

Restore a backup

SPP allows you to restore the data on your appliance with data from a selected backup. SPP does not restore the appliance IP address, NTP settings, or the DNS settings.

To verify that the settings are correct after a restore, go to:

  • web client: Navigate to Appliance > Appliance Information.

There are special considerations for restoring a clustered appliance. For more information, see Using a backup to restore a clustered appliance.

Caution: If you restore a backup that is older than the Maximum Password Age set in the Local Login Control settings, all user accounts (including the bootstrap administrator) will be disabled and you will have to reset all of the user account passwords or SSH keys. If your bootstrap administrator's password is locked out, you can reset it from the Recovery Kiosk. For more information, see Admin password reset.

CAUTION: When restoring a backup that was created with a Hardware Security Module integration in place, the encryption key used at the time of the backup creation needs to still be present and accessible by the SPP appliance. If not, the appliance will not be able to verify the Hardware Security Module configuration used to encrypt the data in the backup. You will be allowed to continue with the restore, however the SPP appliance will most likely Quarantine in the process, so this is not recommended.

Version considerations when restoring a backup

An Appliance Administrator can restore backups as far back as SPP version 6.0.0.12276. Only the data is restored; the running version is not changed.

You cannot restore a backup from a version newer than the one running on the appliance. The restore will fail and a message like the following displays: Restore failed because backup version [version] is newer then the one currently running [version].

The backup version and the running version display in the Activity Center logs that are generated when Safeguard starts, completes, or fails a restore.

To restore the SPP appliance from a backup

  1. Go to Backup and Restore:
    • web client: Navigate to Backup and Retention > Backup and Restore.
  2. Select a backup. If the backup file is not listed, you can  Upload the .sgb backup file. For more information, see Upload a backup.
  3. Click Restore.
    If a problematic condition is detected, Warning for Restore of Backup displays along with details in the Restore Warnings, Warning X of X message. Click Cancel to stop the restore process and address the warning or click Continue to move to the next warning (if any) or complete the process.
  4. If the backup is protected by a password, the Protected Backup Password dialog displays. Type the password in the Enter Backup Password text box. If the password entered is not correct, the OK button is disabled and you cannot proceed. For more information, see Backup protection settings.
  5. When the Restore dialog displays, enter the word Restore in the box and click OK.

    SPP automatically restarts the appliance, if necessary.

  6. After restoring from backup verify that the following are set correctly.

    • Check the archive server in the automated backup schedule. If necessary, set the correct archive server. For more information, see Archive backup.

    • Check the archive server in the session archive settings. If necessary, set the correct archive server. If you used the embedded sessions module and had an archive server configured, the archive server must be configured to play back the archived sessions.

    • If you restored a backup to a different appliance, managed networks will no longer have any assigned appliances. Password and SSH key management and discovery tasks will fail. For more information, see Managed Networks.
  7. Once the appliance is fully operational, it asks you to restart the client. All modifications to Safeguard for Privileged Passwords objects since the backup was created will be lost.

Caution: After a restore, requesters, approvers, and reviewers will not have access to any access request workflow events that were in process at the time of the backup. The Activity Center displays those workflow events as incomplete.

Archive backup

SPP allows you to store backup files on an external archive server.

To archive a backup file

The archive server must be set up. For more information, see Adding an archive server.

  1. Go to Backup and Restore:
    • web client: Navigate to Backup and Retention > Backup and Restore.
  2. Select the backup to be archived.
  3. Proceed to archive the backup:
    • web client: Click  Archive. On the Archive Servers dialog, choose an archive server.

SPP copies the backup file to the archive server.

Backup settings

You can configure an automatic backup schedule.

If you schedule a backup and a backup has already occurred for that interval (minute, hour, day, week, or month), another backup will not execute until the following minute, hour, day, week, or month. For example, if a backup has already occurred today and you set the backup schedule to run a daily backup, SPP will not run the backup until tomorrow.

The backup schedule window end time must be after the start time.

Backup files to retain

In addition to completing the settings in the steps which follow, you can configure the maximum number of backup files you want SPP to store on the appliance on the Backup Retention page.

To configure the backup schedule

  1. Go to Backup and Restore:
    • web client: Navigate to Backup and Retention > Backup and Restore.
  2. Based on the client you are using, do one of the following:
    • web client: Click  Settings.

  3. In the Backup Settings dialog, specify the backup schedule.

  4. Enter the schedule.

    • Select a time frame:

      • Never: The job will not run according to a set schedule. You can still manually run the job.
      • Minutes: The job runs per the frequency of minutes you specify. For example, Run Every 30/Minutes runs the job every half hour over a 24-hour period. It is recommended you do not use the frequency of minutes except in unusual situations, such as testing.

      • Hours: The job runs per the minute setting you specify. For example, if it is 9 a.m. and you want to run the job every two hours at 15 minutes past the hour starting at 9:15 a.m., select Run Every 2/Hours/@ minutes after the hour 15.

      • Days: The job runs on the frequency of days and the time you enter.

        For example, Run Every 2/Days/Starting @ 11:59:00 PM runs the job every other evening just before midnight.

      • Weeks The job runs per the frequency of weeks at the time and on the days you specify.

        For example, Run Every 2/Weeks/Starting @ 5:00:00 AM and Repeat on these days with MON, WED, FRI selected runs the job every other week at 5 a.m. on Monday, Wednesday, and Friday.

      • Months: The job runs on the frequency of months at the time and on the day you specify.

        For example, If you select Run Every 2/Months/Starting @ 1:00:00 AM along with Day of Week of Month/First/Saturday, the job will run at 1 a.m. on the first Saturday of every other month.

    • Select Use Time Windows if you want to enter the Start and End time. You can click Add or Remove to control multiple time restrictions. Each time window must be at least one minute apart and not overlap.

      For example, for a job to run every ten minutes every day from 10 p.m. to 2 a.m., enter these values:

      Enter Run Every 10/Minutes and set Use Time Windows:

      • Start 10:00:00 PM and End 11:59:00 PM

      • Start 12:00:00 AM and End 2:00:00 AM

        An entry of Start 10:00:00 PM and End 2:00:00 AM will result in an error as the end time must be after the start time.

      If you have selected Days, Weeks, or Months, you will be able to select the number of times for the job to Repeat in the time window you enter.

      For a job to run two times every other day at 10:30 am between the hours of 4 a.m. and 8 p.m., enter these values:

      For days, enter Run Every 2/Days and set Use Time Windows as Start 4:00:00 AM and End 8:00:00 PM and Repeat 2.

    If the scheduler is unable to complete a task within the scheduled interval, when it finishes execution of the task, it is rescheduled for the next immediate interval.

  5. In Send to archive server, select an already configured archive server to store the backup files externally from the appliance during a scheduled backup or when manually running a backup.This option is only available if you have configured an archive server. For more information, see Adding an archive server.
  6. You can select the Backup Protection settings. For more information, see Backup protection settings.
  7. Click OK to save your changes and leave the page. In the web client, you can click Apply to save your changes and stay on the page.
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