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Identity Manager 9.2 - ServiceNow Module Release Notes

Known Issues

The following is a list of issues, including those attributed to third-party products, known to exist at the time of release.

  • Only Simple service items can be requested from Self Service Portal in ServiceNow.

Module Requirements

Module Requirements

Below are the prerequisites for the new features that provides an integration between One Identity Manager and self-service portal in ServiceNow: -

  • SCN Module.

  • One Identity Manager Application server.

  • One Identity Manager for Service Catalog Application should be installed in ServiceNow.

System Requirements

Before installing One Identity Manager, ensure that your system meets the following minimum hardware and software requirements.

Database Server Minimum requirements

 
Table 2: Database Server Minimum requirements
Requirement Details
Processor

8 physical cores with 2.5 GHz+

16 physical cores with 2.5 GHz+ frequency (production)

NOTE: 16 physical cores are recommended on performance grounds.

Memory

16 GB+ RAM (non-production)

64 GB+ RAM (production)

Free disk space 100 GB
Operating system

Windows operating systems

Note that the requirements from Microsoft for the SQL Server version are installed.

UNIX and Linux operating systems

Please note the minimum requirements given by the operating system manufacturers for Oracle databases or SQL Server databases.

Software

SQL Server

  • SQL Server 2019 Standard Edition (64-bit) with the current cumulative update

  • SQL Server 2022 Standard Edition (64-bit) with the current cumulative update

    NOTE: For performance reasons, the use of SQL Server Enterprise Edition is recommended for live systems.

    • Compatability level for databases: SQL Server 2019 (150)

    • Default collation: case-insensitive, SQL_Latin1_General_CP1_CI_AS (Recommended)

    • SQL Server Management Studio (recommended)

NOTE: The minimum requirements listed above are considered to be for general use. With each custom One Identity Manager deployment these values may need to be increased to provide ideal performance. To determine production hardware requirements, it is strongly recommended to consult a qualified One Identity Partner or the One Identity Professional Services team. Failure to do so may result in poor database performance.

For additional hardware recommendations, read the KB article https://sup-port.oneidentity.com/identity-manager/kb/290330/how-to-configure-settings-as-per-the-system-information-overview, which outlines the System Information Overview available within One Identity Manager.

NOTE:In virtual environments, you must ensure that the VM host provides performance and resources to the database server according to system requirements. Ideally, resource assignments for the database server are fixed. Furthermore, optimal I/O performance must be provided, in particular for the database server. For more information about virtual environments, see Product Support Policies.

Service Server Minimum requirements

Table 3: Service Server Minimum requirements
Requirement Details
Processor

8 physical cores with 2.5 GHz+

Memory 16 GB RAM
Free disk space 40 GB
Operating system

Windows operating systems

  • Windows Server 2019

  • Windows Server 2016

  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows Server 2008 R2 (non-Itanium 64 bit) Service Pack 1 or later

Linux operating systems

  • Linux operation system (64 bit) supported by the Mono project or Docker images provided by the Mono project.
Additional Software

Windows operating systems

  • Microsoft .NET Framework version 4.8 or later

    NOTE: Refer to the recommendations of the manufacturer of the target system to connect to the target system.

Linux operating systems

  • Mono 6.10 or later

Client Minimum requirements

Table 4: Client Minimum requirements
Requirement Details
Processor

4 physical cores with 2.5 GHz

Memory 4 GB+ RAM
Free disk space 1 GB
Operating system

Windows operating systems

  • Windows 11 (x64)

  • Windows 10 (32 bit or 64 bit) version 1511 or later

Additional Software

Windows operating systems

  • Microsoft .NET Framework version 4.8 or later
Supported browsers
  • Internet Explorer 11 or later

  • Firefox (release channel)

  • Chrome (release channel)

  • Microsoft Edge (release channel)

Web Server Minimum Requirements

Table 5: Web Server Minimum requirements
Requirement Details
Processor

4 physical cores with 1.65 GHz+

Memory 4 GB RAM
Free disk space 40 GB
Operating system

Windows operating systems

  • Windows Server 2019

  • Windows Server 2016
  • Windows Server 2012 R2

  • Windows Server 2012

  • Windows Server 2008 R2 (non-Itanium 64 bit) Service Pack 2 or later

Linux operating systems

  • Linux operation system (64 bit) supported by the Mono project or Docker images provided by the Mono project. Please note the operating system manufacturer's minimum requirements for Apache HTTP Server.
Additional Software

Windows operating systems

  • Microsoft .NET Framework version 4.8 or later

  • Microsoft Internet Information Service 7 or 7.5 or 8 or 8.5 or 10 with ASP.NET 4.5.2 and the role services:

    • Web Server > Common HTTP Features > Static Content

    • Web Server > Common HTTP Features > Default Document

    • Web Server > Application Development > ASP.NET

    • Web Server > Application Development > .NET Extensibility

    • Web Server > Application Development > ISAPI Extensions

    • Web Server > Application Development > ISAPI Filters

    • Web Server > Security > Basic Authentication

    • Web Server > Security > Windows Authentication

    • Web Server > Performance > Static Content Compression

    • Web Server > Performance > Dynamic Content Compression

Linux operating systems

  • Mono 6.10 or later
  • NTP Client

  • Apache HTTP Server 2.0 or 2.2 with following modules:

    • mod_mono

    • rewrite

    • ssl (optional)

Application Server Minimum Requirements

Table 6: Application Server Minimum requirements
Requirement Details
Processor

8 physical cores with 2.5 GHz+

Memory 8 GB RAM
Free disk space 40 GB
Operating system

Windows operating systems

  • Windows Server 2019

  • Windows Server 2016
  • Windows Server 2012 R2
  • Windows Server 2012
  • Windows Server 2008 R2 (non-Itanium 64 bit) Service Pack 1 or later

Linux operating systems

  • Linux operation system (64 bit) supported by the Mono project or Docker images provided by the Mono project. Please note the operating system manufacturer's minimum requirements for Apache HTTP Server.
Additional Software

Windows operating systems

  • Microsoft .NET Framework version 4.8 or later

  • Microsoft Internet Information Service 7 or 7.5 or 8 or 8.5 or 10 with ASP.NET 4.5.2 and the role services:

    • Web Server > Common HTTP Features > Static Content

    • Web Server > Common HTTP Features > Default Document

    • Web Server > Application Development > ASP.NET

    • Web Server > Application Development > .NET Extensibility

    • Web Server > Application Development > ISAPI Extensions

    • Web Server > Application Development > ISAPI Filters

    • Web Server > Security > Basic Authentication

    • Web Server > Security > Windows Authentication

    • Web Server > Performance > Static Content Compression

    • Web Server > Performance > Dynamic Content Compression

Linux operating systems

  • Mono 6.10 or later
  • NTP Client

  • Apache HTTP Server 2.0 or 2.2 with following modules:

    • mod_mono

    • rewrite

    • ssl (optional)

Product Licensing

Use of this software is governed by the Software Transaction Agreement found at www.oneidentity.com/legal/sta.aspx. This software does not require an activation or license key to operate.

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