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Identity Manager On Demand - Starling Edition Hosted - Web Portal User Guide

General tips and getting started Managing reports Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying requests Undoing approvals Managing request inquiries directed at you
Attestation
Managing attestation inquiries directed at you Managing attestations Displaying attestation history My attestation cases Undo attestation case approvals Pending attestations
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships My responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources
Managing data
Managing departments Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Appendix: Attestation conditions and approval policies from attestation procedures

Withdrawing delegations from pending requests

If a request's approval has been delegated to another identity, you can withdraw the delegation.

To withdraw an approval delegation

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request whose approval delegation you want to withdraw.

  3. In the View Request Details pane, click Withdraw delegation.

  4. In the Withdraw Delegation pane, in the Reason for your decision field, enter why you are withdrawing the approval delegation.

  5. Click Save.

To withdraw multiple delegations from approvals

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, in the list, select the check boxes next to the requests whose approval delegations you want to withdraw.

  3. Click Actions > Withdraw delegation.

  4. In the Withdraw Delegation pane, in the Reason for your decision field, enter why you are withdrawing the approval delegations.

  5. Click Save.

Related topics

Escalating approvals of pending requests

You can escalate the approval of a product request. The request is presented to another approval body. The request is then further processed in the normal approval workflow.

To escalate approval for a request

  1. In the menu bar, click Request > My Actions.

  2. In the menu bar, click Requests > Pending requests.

  3. On the Pending Requests page, in the list, select the check box next to the request whose approval you want to escalate.

  4. Click Actions > Escalate approval.

  5. In the Escalate Approval pane, in the Reason for your decision field, enter a reason for the escalation.

  6. Click Save.

Rejecting request approval

If you have been added to a product request as an additional approver or the approval of the product request was passed to you, you can reject the approval and return the request to the original approver.

To reject an approval

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request that do not want to make an approval decision about.

  3. In the View Request Details pane, click Reject approval.

  4. In the Reject Approval pane, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

To reject approval of multiple requests

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, in the list, select the check boxes next to the requests that you do not want to make an approval decision about.

  3. Click Actions > Reject approval.

  4. In the Reject Approval pane, in the Reason for your decision pane, enter a reason for the rejecting.

  5. Click Save.

Accepting terms of use for products requested for you

If a product has been requested for you by another identity that requires confirmation of the terms of use, your approval is required for that request.

To confirm terms of use of a request if you are the recipient

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the request in the list that requires confirmation of the terms of use.

  3. In the View Request Details pane, click Approve.

  4. In the Accept terms of use pane, read the terms of use carefully and select the I have read and understood the terms of use check box.

  5. Click Accept.

  6. In the Approve Request pane, perform one of the following actions:

    1. In the Reason for your decision field, select a standard reason for your approval decision.

    2. In the Additional comments about your decision field, enter extra information about your approval decision.

    TIP: By giving reasons, your approvals are more transparent and support the audit trail.

  7. (Optional) To specify a validity period for the requested product, perform the following actions:

    1. In the Valid from field, specify from when the products are is valid.

    2. In the Valid until field, specify until when the product is valid.

  8. Click Save.

Related topics
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