Secure Password Extension is an independently deployed component that provides one-click access to the complete functionality of the Self-Service site from the Windows login screen. Secure Password Extension also provides dialog displayed on end-user computers that notify users who must create or update their Questions and Answers profiles with Password Manager.
Secure Password Extension should be installed on users’ computers through group policy.
For more information, see Secure Password Extension overview.
Offline Password Reset (OPR) is an independently deployed component that enables users to use the offline password reset functionality provided by Password Manager. This functionality allows resetting passwords when users have forgotten their current passwords and their computers are not connected to the intranet (Active Directory is not available).
Offline Password Reset should be installed on users’ computers through group policy.
The password can be reset by two methods when the user is offline. Do one of the following to reset the password when the system is not connected to corporate network.
With mobile QRcode scanner:
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If the user fails to reset the password three times on Password Reset wizard for any reason, Offline Password Reset Wizard generates a new QR code. The user must scan the new QR code and follow the steps again to reset the password.
Without mobile QRcode scanner:
For more information, see Reset Password in Active Directory.
Migration Wizard (part of Password Manager 5.9.5) users to update profile whenever the administrator reinitializes the Password Manager instance. For more information, see To update users’ Q&A profiles with new instance settings and clear old Q&A data for user objects in Active Directory.
TeleSign is a service that provides phone-based authentication for Password Manager users. To enable the TeleSign service, it must be covered by your license and the administrator must configure the Authenticate via Phone activity and include the activity in corresponding workflows. If TeleSign is enabled, when performing a task on the Self-Service or Helpdesk site, users will be prompted to select their phone number, to which a one-time code will be sent by TeleSign, and then enter the code on the site for verification.
TeleSign service is available anywhere where users can receive calls or text messages. To receive verification codes, users do not need to install any applications on their phones.
To communicate with TeleSign, Password Manager uses REST API.
For more information, see Phone-based authentication service overview.
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