Category
Product Version
Topic
Subtopic
Can Password Policies be audited? (4377329)
There is a requirement to audit a specific Password Policy, however Password Manager does not look to keep information regarding Password Policy changes anywhere. ... Enhancement Request #468360 has been raised to include this functionality in a future version of Password Manager.
How to enable LDAP over SSL for Password Manager (4266362)
How to enable LDAP over SSL for Password Manager. ... Add the following two registry entries in the "HKLM/SOFTWARE/One Identity/Password Manager" registry key. ... 1. The “PasswordEncodeMethod” should be a string value
Post-upgrade when navigating to 'Realm Instances' throws the following error: System error occurred. (4375758)
For more information, view the event log. ... Two different versions of Password Manager share the same realm instance. ... Running two different versions of Password Manager sharing the same realm is not a supported configuration.
Error "The page cannot be displayed because the HTTP version is not supported" encountered (4249849)
The below error message might appear in the any of the Password Manager sites: ... RESOLUTION 1 ... 2. Reboot the Password Manager hosts ... RESOLUTION 3 ... In certain environments, Password Manager may fail to obtain the Site information from Active Directory.
HOW TO: Change the Password Manager Service Account, Application Pool, and Override Account credentials (4308417)
There are three separate areas in Password Manager where credentials may be specified. ... Carefully read and follow the guidance in the sections below to verify and update each appropriately. ... Unless the proper procedure is followed, it will not be possible to log into the Admin Site in Password Manager after changing the service account or updating the password, and data can be lost.
Secure Token Service authentication failing because the request is coming from the wrong URL (4373193)
Secure Token Service authentication failing because the request is coming from the wrong URL By default, Password Manager will always pass the FQDN of the Password Manager host as the source URL of the authentication request passed to the Secure Token Server.<br><br>This can be modified using a hostname resolution rule.
Secure Token Server Certificate (4373679)
Using the Redistributable STS Demo certificate for SSL in IIS will result in an error in PMAdmin. ... The Redistributable STS Demo certificate is only used during the Password Manager installation to deploy the Secure Token Server service.<br><br>Binding this certificate in IIS is not recommended to make a connection.
Unable to update the country from the drop down menu SelfService site (4325374)
Malaysia and Kazakhstan are missing from the list of countries. ... The following error appears: ... Russia and Kazakhstan share the same country code (+7). ... The Password Manager product team has raised bug #306075 to fix this issue in a future release of Password Manager.
Password Manager Service is unavailable (4267249)
When initializing or reinitializing a Standalone or DMZ server the following error is reported even though the correct port and the correct certificate are used on both the Standalone server and the PMAdmin site.
General settings Email Template does not get applied (4377087)
Workflow Notification activities for instance "Email user if workflow succeeeds" looks for the configuration in "Email user if Workflow succeeds/fails" and not in General settings despite having checked the "Use from general settings section" box.
ENHANCEMENT REQUEST: Hide or mask ReCaptchaPrivateKey and ReCaptchaPublicKey from the developer browser tool (4374340)
Hide or mask ReCaptchaPrivateKey and ReCaptchaPublicKey from the developer browser tool. <span style="font-size: 11.0pt;"><span style="font-family: Calibri;">An enhancement request 441767 has been created detailing the feature above.</span></span> <strong><span style="font-size: 11.0pt;"><span style="font-family: Calibri;">STATUS</span></span></strong><br><span style="font-size: 11.0pt;"><span style="font-family: Calibri;">ReCaptchaPrivateKey has been removed from the network traffic console on the developer browser tool in Password Manager version 5.14.x.</span></span><br> 441767
Authenticate with mobile not available nor showing (4377085)
Although a user has registered in the self-service portal using <strong>Personal mobile</strong> as the primary authentication method. ... The option to authenticate with a personal mobile is not available or showing.
Option to unhide answers do not work (4291355)
Option "Allow users to hide their answers" has been enabled in the PMAdmin site. ... After a user has registered to Password Manager, if the user access the "Manage my profile" workflow, the answers cannot be seen.
#WORKFLOW_NAME# variable does not work in emails (4377151)
The #WORKFLOW_NAME# variable does not work in emails, it always returns the Resource ID value instead of the specific workflow name.
How are the Password Manager scheduled tasks used? (4303122)
How are the Password Manager scheduled tasks used within Password Manager and the environment? ... This task is applied to users who have not been invited to create or update their Q&A profiles.</p>
Error "Driver is not installed:Oracle in instantclient_12_1" when configuring rSMS for odbOracle (4296723)
Error "Driver is not installed:Oracle in instantclient_12_1" is thrown when configuring rSMS for odbOracle as target platform. ... This issue has been identified as a product defect and is being tracked by defect ID #292568
Error Message “Phone-based authentication service is not available. Contact your system administrator” (4267034)
When a user attempts to get a telephone verification code the following error message is reported. ... The number of users scoped to use telephone verification exceeds the number of users licensed for this feature.
How to upgrade the Password Manager Secure Password Extension (SPE) (4221327)
<p>You can centrally upgrade workstations to the latest version of Secure Password Extension by assigning the software for deployment using Group Policy. ... It is recommended to remove the existing MSI package from the Software installation list, and then assign the latest-version package.</p>
How to switch between languages in the SPE (4251084)
A user creates created their profile using (for example) Cyrillic characters. ... When they try to use Secure Password Extension, they need the Latin alphabet to search for their user name, but later, to answer their questions, they need to change to Cyrillic.
Generate Passcode and send it in SMS checkbox grey out (4377084)
Generate Passcode and send it in SMS checkbox grey out Telephone Verification license not installed. ... To select <b>Generate Passcode and send it in SMS</b>, a valid license with telephone verification must have been installed.
How to add or change the operational Domain Controller (DC) Password Manager connects to (4217346)
How to add or change the operational Domain Controller Password Manager connects to. ... <ol><li><span style="font-size: 9pt;font-family: Arial, sans-serif;">Within the Password Manager Admin site: <strong>Home tab | Management Policy.</strong></span></li><li><span style="font-size: 9pt;font-family: Arial, sans-serif;">Select <strong>user scope.</strong></span></li><li><span style="font-size: 9pt;font-family: Arial, sans-serif;">Select <strong>Edit</strong>
Changing Password Manager server Primary and Secondary settings (4266433)
In environments with multiple Password Manager servers in a realm, one server must be designated as Primary, and the others as Secondary. ... <ol><li>Stop the Password Manager service</li><li>Navigate to<em> C:\ProgramData\One Identity\Password Manager</em></li><li>Backup the<strong> local.storage</strong>
The PMSelfService site does not accept known, working passwords in the "Manage my Password" Workflow (4376914)
QPM.Service.Modules.ADHelpers.dll ADHelper.ValidateCredentials() >> 00002028: LdapErr: DSID-0C09032F, comment: <strong>The server requires binds to turn on integrity checking if SSL\TLS are not already active on the connection</strong>, data 0, v4563</em> LDAPS is required by policy on the target Active Directory Domain Controller, but LDAPS is not enabled on the Password Manager host.<br><br><strong>NOTE:</strong><em><strong> </strong></em>The relevant group policy on the target Active Directory
While installing Password Manager the Service 'Password Manager Secure Token Server' (PasswordManagerSTS) failed to start (4375361)
While installing or upgrading Password Manager the following error is seen.<br><br>"<em>Service 'Password Manager Secure Token Server' (PasswordManagerSTS) failed to start. Verify that you have sufficient privileges to start system services.</em>"<br>
Enhancement Request: Implement Arabic as the default language in the self-service portal (4376881)
Implement Arabic as the default language in the self-service portal. ... An enhancement request id <strong>#464966</strong> has been created detailing the feature above. ... <strong>WORKAROUND</strong><br>A custom language can be configured manually by customizing the self-service portal, to get assistance with this customization approach your corresponding Account Manager in order to engage with our Professional Service team.<br><br><strong>STATUS</strong><br><br>The product team will evaluate the request and this feature may become available in a future release of the product.
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