If identities, for which you are responsible, have forgotten their password for logging into the Web Portal and the passwords cannot be reset with the question and answer feature, you can create passcodes for them. With this passcode, identities can log on to the Password Reset Portal once and for a limited time.
To create a passcode for an identity
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In the menu bar, click Responsibilities > My Responsibilities.
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On the My Responsibilities page, click Identities.
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On the Identities page, click the identity for which you want to create the passcode.
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On the overview page, click Passcode.
The generated passcode, its validity period, and a URL that the identity uses to login in to thePassword Reset Portal, are displayed in a dialog.
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Note or copy the code and have it sent to the identity with the validity period.