The IT Shop is the tool that identities use to make requests. These statistics help you to answer the following questions.
- Which products are the most popular, both by product owner and by shop
- How fast requests are processed
- Request frequency over time
Statistics |
Description |
---|---|
Pending requests |
Displays all pending requests. |
Open requests by service category |
Displays all pending requests by service category. This statistic contains other criteria.
|
Last approvals granted (Shop) |
Shows the last approvals granted for requests. |
New requests |
Shows new requests. |
Number of requestable products |
Shows the number of products that can be requested. |
Denied requests by service category |
Shows denied requests by service category. |
Average request processing time by shop |
Show the average processing time of a request by shop. |
Top 10 requested products by shop |
Shows the top 10 requested products by shop. This statistic is also available for the top 10 requested products by product owner. |
Request frequency (12 months) |
Shows the frequency of requests within the last 12 months. This statistic is also available for the frequency of requests within the last 12 months by owner. |