Service item |
Service item name. |
Special service item |
If a product is used for a specific purpose, for example, for product collection, then mark it as a special service item. |
Service category |
Group individual products into a collection of products. Select an existing service category from the list or add a new one.
To create a new service category, click . Enter at least one name for the service item. |
Product owners |
Assign a Request & Fulfillment | IT Shop | Product owner application role.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Attestors |
Assign a Request & Fulfillment | IT Shop | Attestor application role.
The members of this application role can chosen as attestor in an attestation procedure.
To create a new application role, click . Enter the application role name and assign a parent application role.
Attestors can only be assigned if the Attestation Module is installed and the QER | ITShop configuration parameter is set. |
Cost center |
Cost center for booking the service item in the accounts. |
Manufacturer |
Manufacturer data. |
Terms of use |
Terms of use for the product. The product can only be requested if the requester has accepted the terms of use.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Request number, product code, product code (foreign) |
Company-specific service item properties. |
Activity supplied |
Select a activity from the menu. |
Cost type |
Select a cost type from the menu. |
Functional area |
Company-specific service item property. |
Approval policies |
Approval policy used to determine the approver when the service item is requested in the IT Shop.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Request property |
Select a request property using the additional request parameters that are defined for a request.
Requests can be given additional information though product-specific request properties such as the specific details of a product, its size, or color. A request property gathers all additional features together that can be given when requesting a product.
To create a new request property, click and enter the request property's name. Then define the request parameters.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Calculation info |
Enter the calculation mode as accounting information. |
Availability |
Company-specific information about the service item‘s availability. |
Sort order |
Customer-specific criteria for sorting service items. |
Website |
Web page with more information about the service item.
This field allows you to link product descriptions in the internet or intranet to the service item. To open the website, select Visit website in the default web browser. |
Validity period |
Time period for limited assignments through IT Shop.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Reason type on request |
Specifies which type of reason is required when requesting this service item.
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Optional: A reason can be provided if required.
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Reason required (standard or free): A standard reason must be selected or a reason given with any text.
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Free text required: A reason must be given with freely selected text.
NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons. |
Reason type on approval |
Specifies which type of reason is required when granting approval to this service item.
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Optional: A reason can be provided if required.
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Reason required (standard or free): A standard reason must be selected or a reason given with any text.
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Free text required: A reason must be given with freely selected text.
NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons. |
Reason type on denial |
Specifies which type of reason is required when denying approval to this service item.
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Optional: A reason can be provided if required.
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Reason required (standard or free): A standard reason must be selected or a reason given with any text.
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Free text required: A reason must be given with freely selected text.
NOTE: In the Web Designer Web Portal this information is not used. No distinction is made between the different types of reasons. |
Description |
Text field for additional explanation. |
Retain service item assignment on relocation |
Specifies whether requests belonging to this service item remain intact when a customer or a product relocates.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Request parameters must be defined per recipient |
Specifies whether request parameters must be entered separately for each recipient of this product, if the product is requested for different recipients in one request procedure.
If this option is not set, the selected request parameters apply uniformly to all recipients of the product.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Not available |
Specifies whether the service item can still be requested in the IT Shop.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Hide in service catalog |
Specifies whether the service item is shown in the service catalog. If the option is set, the service item can be requested, but it is not displayed in the service catalog.
This property is only available if the QER | ITShop configuration parameter is enabled. |
Approval by multi-factor authentication |
The approval of requests with this service item requires multi-factor authentication. |