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Identity Manager 9.2 - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Delegations

Role assignment and responsibilities can be temporarily delegated to others. Thereby, a distinction is made between single delegations and deputizing.

  • Deputize: Delegate all your responsibilities for a defined area to a deputy. The following areas can be selected:

    • Approval authorization for requests

      Once an identity is determined as the approver for requests, their deputy is added as an additional approver.

    • Exception approval requests violate the rules

      Once an identity is determined as the exception approver for requests, their deputy is added as an additional exception approver.

    • Approval authorization in attestation cases

      Once an identity is determined as the attestor, their deputy is added as an additional attestor.

    • Managers of identities

      The deputy of an identity's manager can also approve managerial tasks. For example, a deputy can initiate requests for employees.

    • Manager of all roles of a role class

      The deputy of a hierarchical roles manager can also approve all managerial tasks. For example, a deputy can initiate assignment requests for a business role.

      You can delegate responsibility for the following role classes:

      • Departments

      • Cost centers

      • Locations

      • Selected business roles

      • IT Shop structures (owner)

    Example: During their leave, user 1 delegates their responsibilities as manager of business role with the "Projects 2222" role class and approval authorization for requests to their deputy, user 2.

    • A deputy, unlike single delegation, cannot be subdelegated.

    • An identity that is connected as a main or sub-identity cannot become a delegate nor can deactivated identities.

  • Single delegation: Delegate your responsibility for a specific role or your memberships in a specific business or application role to any given identity.

    Example: User 1 delegates their membership in the "Project 2222-A" business role to user 2.

    • Single delegations can be subdelegated.

Delegations are automatically approved after a compliance check. They can be canceled and deleted. For more information about delegating tasks, see the One Identity Manager Web Portal User Guide.

Delegations are revoked when the valid-until date is exceeded, the delegate is deleted from the customer node, or the deputy is deactivated.

Detailed information about this topic

Standard products for delegation

One Identity Manager provides standard products for delegations.

Table 20: Standard products for delegation

Service item

Shop | Shelf

Type of delegation

Deputy (temporary)

Identity & Access Lifecycle | Identity Lifecycle

Deputize

Delegation

Single delegations

In the default installation, all active One Identity Manager database identities are customers of the Identity & Access Lifecycle shop. This allows all enabled identities to delegate responsibilities.

Related topics

Preparing single delegations

Single delegations temporarily assign responsibilities for a specific role or memberships in a specific business or application role to any identity. This identity may subdelegate responsibility or membership as needed.

To run single delegation in One Identity Manager

  • In the Designer, set the QER | ITShop | Delegation configuration parameter.

    If you disable the configuration parameter at a later date, model components and scripts that are no longer required, are disabled. SQL procedures and triggers are still carried out. For more information about the behavior of preprocessor relevant configuration parameters and conditional compiling, see the One Identity Manager Configuration Guide.

The following objects in the default installation can be delegated.

  • Responsibilities for:

    • Departments

    • Cost centers

    • Locations

    • Business roles

    • Identities

    • IT Shop Structures (owner)

  • Membership in:

    • Business roles

    • Application roles

TIP: Specify the role classes associated to business roles for which memberships can be delegated. This option is available when the Business Roles Module is installed.

To permit single delegation of a role class

  1. In the Manager, select the Business roles > Basic configuration data > Role classes category.

  2. Select the role class in the result list.

  3. Select the Change main data task.

  4. Set Delegable.

  5. Save the changes.

Use the Web Portal to delegate roles or responsibilities. For more information, see the One Identity Manager Web Portal User Guide and the One Identity Manager Business Roles Administration Guide.

Related topics

Allowing delegation approvals

Delegations are automatically approved after a compliance check. If delegations are going to be approved by an approver, assign a suitable approval policy to the default service item. This means that delegation also go through the defined approval process.

To approve deputization by an approver

  1. In the Manager, select the IT Shop > Service catalog > Predefined category.

  2. In the result list, select the Deputy (temporary) service item then select the Change main data task.

  3. In the Approval policy field, select an approval policy.

  4. Save the changes.

To approve single delegation by an approver

  1. In the Manager, select the IT Shop > Service catalog > Predefined category.

  2. In the result list, select the Delegation service item and select the Change main data task.

  3. In the Approval policy field, select an approval policy.

  4. Save the changes.
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