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Identity Manager 9.3 - Web Portal User Guide

General tips and getting started Managing background processes Managing reports Managing security keys (WebAuthn) Requests
Setting up and configuring request functions Requesting products Managing the Saved for Later list Pending requests Displaying request history Displaying archived requests Sharing products with others Resubmitting requests Canceling requests Renewing products with limit validity periods Unsubscribing products Displaying approvals Undoing request approvals Managing request inquiries directed at you
Attestation
Managing attestations Managing attestation inquiries directed at you Displaying attestation history Managing your own attestation cases Managing pending attestations Revoking attestation case approvals
Compliance Managing risk index functions Responsibilities
Managing task delegations Ownerships Managing my responsibilities
Managing my departments Managing my application roles Managing my devices Managing my business roles Managing my identities Managing my cost centers Managing my multi-request resources Managing my multi requestable/unsubscribable resources Managing my resources Managing my software applications Managing my locations Managing my system entitlements Managing my system roles Managing my assignment resources Managing my team role
Managing responsibilities of my reports
Managing data
Managing departments Managing application roles Managing user accounts Managing business roles Managing identities Managing cost centers Managing multi-request resources Managing multi requestable/unsubscribable resources Managing resources Managing locations Managing system entitlements Managing system roles Managing assignment resources
Opening other web applications Managing tickets Statistics Appendix: Attestation conditions and approval policies from attestation procedures

Displaying approvals

You can display all the requests for which you have made approval decisions.

To display approvals

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click (Filter).

  3. In the Filter data side panel, select the My approval decisions check box.

  4. Click Apply filter.

  5. (Optional) To display details of a request (for example, the approval workflow or who can make approval decisions about the request), click the request.

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Undoing request approvals

If you have made an approval decision about a request, you can undo the approval. To do this, the following prerequisites must be fulfilled:

  • You made the last approval decision about the request.

  • The last approval decision about the request was made at another approval level.

  • There are no parallel approval steps at the current approval level.

To undo an approval

  1. In the menu bar, click Requests > Request history.

  2. On the Request History page, click the request that you have made a decision about.

  3. In the View Request Details side panel, click Undo approval decision.

  4. In the Undo Approval Decision dialog, perform the following actions:

    1. In the Reason for your decision field, enter why you want to undo the approval.

    2. Click Save.

To undo multiple approvals

  1. In the menu bar, click Requests > Request history.

  2. Next to the requests that you have made a decision about, select the check box.

  3. Click Actions > Undo Approval Decision.

  4. In the Undo Approval Decision dialog, perform the following actions:

    1. In the Reason for your decision field, enter why you want to undo the approval.

    2. Click Save.

Related topics

Managing request inquiries directed at you

To gather more information about a pending request, the approver can send you an inquiry about the request. After you have answered the inquiry, the approver can make their approval decision.

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Detailed information about this topic

Displaying request inquiries

You can display inquiries about a product request that have been sent to you and to which you must respond.

To view inquiries directed at you

  1. In the menu bar, click Requests > Pending requests.

  2. On the Pending Requests page, click the Inquiries tab.

  3. (Optional) To see more information about the answer to a request inquiry, click the relevant inquiry.

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