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Identity Manager On Demand Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining the effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Templates for automatically filling the IT Shop Custom mail templates for notifications Request templates Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

General main data of customer nodes

Enter the following main data of a customer node:

Table 71: General main data of a customer node



IT Shop node

IT Shop structure name.

Internal name

Internal IT Shop structure name.

IT Shop information

Labels the IT Shop structure as customer node. In the menu, select Customers.

The menu is only displayed when you insert a new IT Shop structure.

Role type

Not relevant

Shelf template


Parent IT Shop node

Parent IT Shop nodes in the IT Shop hierarchy. Select the shop to which the customer node will be added. Only one customer node is allowed per shop.

Full name

Full identifier of the customer node.





Cost center




Deputy manager





Text field for additional explanation.

Dynamic roles not allowed

Specifies whether a dynamic role can be created for the customer node.

Related topics

Custom main data of customer nodes

Additional company-specific information. Use the Designer to customize display names, formats, and templates for the input fields.

Additional tasks for customer nodes

After you have entered the main data, you can run the following tasks.

The entitled customers overview

To obtain an overview of a customer node

  1. In the Manager, select the IT Shop > IT Shop > <shop> > Customers or IT Shop > IT Shop > <shopping center> > <shop> > Customers category.

  2. Select the Entitled customers overview task.

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