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Identity Manager 9.0 LTS - Generic Database Connector User Guide for Connecting SAP HANA Databases

Troubleshooting

For more information about correcting errors during synchronization of object hierarchies, see the One Identity Manager Target System Synchronization Reference Guide.

Help for analyzing synchronization issues

You can generate a report for analyzing problems that arise during synchronization, inadequate performance for example. The report contains information such as:

  • Consistency check results

  • Revision filter settings

  • Scope applied

  • Analysis of the data store

  • Object access times in the One Identity Manager database and in the target system

To generate a synchronization analysis report

  1. Select the Help > Generate synchronization analysis report menu item and click Yes in the security prompt.

    The report may take a few minutes to generate. It is displayed in a separate window.

  2. Print the report or save it in one of the available output formats.

Error connecting with the target system

If the password of the user that the generic database connector uses to log in to the SAP HANA database is about to expire, the SAP HANA system will send a warning. This results in the connector not being able to log in on the target system even before the password has expired. The connection attempt is canceled and an error message is displayed.

Error message: user's password will expire within few days

Solution

Ensure the following for the user that the generic database connector uses to log in to the SAP HANA database:

  • A valid password is always stored for the user in the SAP HANA database and in the synchronization project.

  • The warning period for expiring passwords is never reached by this user.

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