As a Safeguard for Privileged Passwords user, if you get an "appliance is unlicensed" notification, contact your Appliance Administrator.
Hardware appliance
The One Identity Safeguard for Privileged Passwords 4000 Appliance, 3000 Appliance and 2000 Appliance ship with the SPP module which requires a valid license to enable functionality.
You must install a valid license. Once the module is installed, Safeguard for Privileged Passwords shows a license state of Licensed and is operational. If the module license is not installed, you have limited functionality. That is, even though you will be able to configure access requests, if a SPP module license is not installed, you will not be able to request a password release.
Virtual appliance Microsoft Windows licensing
You must license the virtual appliance with a Microsoft Windows license. We recommend using either the MAK or KMS method. Specific questions about licensing should be directed to your Sales Representative. The virtual appliance will not function unless the operating system is properly licensed.
Licensing setup and update
To enter licensing information when you first log in
The first time you log in as the Appliance Administrator, you are prompted to add a license. The Success dialog displays when the license is added.
On the virtual appliance, the license is added as part of Initial Setup. For more information, see Setting up the virtual appliance..
IMPORTANT: After successfully adding a license, the Software Transaction Agreement will be displayed and must be read and accepted in order to use Safeguard for Privileged Passwords.
To configure reminders for license expiration
To avoid disruptions in the use of Safeguard for Privileged Passwords, the Appliance Administrator must configure the SMTP server, and define email templates for the License Expired and the License Expiring Soon event types. This ensures you will be notified of an approaching expiration date. For more information, see Enabling email notifications.
Users are instructed to contact their Appliance Administrator if they get an "appliance is unlicensed" notification.
As an Appliance Administrator, if you receive a "license expiring" notification, apply a new license.
To update the licensing file
Safeguard licenses can be updated both on hardware and virtual machines, whereas OS licenses can be updated only on virtual machines.
To perform licensing activities
Navigate to Appliance Management > Appliance > Licensing.
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To upload a new license file, click 
Upload new license file and browse to select the current license file. The Software Transaction Agreement will also be displayed during this process and must be read and accepted in order to complete the licensing process.
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To remove the license file, select the license and click 
Remove selected license.
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To get more information on the license and to export license data, click the What do these numbers mean? button, or click on the numbers in the tile.
If you want to export data about users, desktops or systems in CSV or JSON format, navigate to the table from which you want to export data by clicking the corresponding tab, for example Users Used.
Click the 
export icon located on the table. For more information on exporting, see Exporting data.
Below is the list of the available tabs.
For device-based licenses:
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General
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Desktops Used
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Other Desktops
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Systems Used
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Other Systems
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History
For user-based licenses:
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General
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Users Used
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Password Vault Only
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Other Users
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History
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The General tab, contains general information about the license:
Releases use the following version designations:
- Long Term Support (LTS) Releases: The first digit identifies the release and the second is a zero (for example, 6.0 LTS).
- Maintenance LTS Releases: A third digit is added followed by LTS (for example, 6.0.6 LTS).
- Feature Releases: The Feature Releases version numbers are two digits (for example, 6.6).
Customers choose between two paths for receiving releases: Long Term Support (LTS) Release or Feature Release. See the following table for details.
Table 5: Comparison of Long Term Support (LTS) Release and Feature Release
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Long Term Support (LTS) Release |
Feature Release |
| General Release |
Scope: Includes new features, resolved issues and security updates
Versioning: The first digit identifies the LTS and the second digit is a 0 (for example, 6.0 LTS, 7.0 LTS, and so on). |
Scope: Includes the latest features, resolved issues, and other updates, such as security patches for the OS
Versioning: The first digit identifies the LTS and the second digit is a number identifying the Feature Release (for example, 6.6, 6.7, and so on). |
| Maintenance Release |
Scope: Includes critical resolved issues
Versioning: A third digit designates the maintenance LTS Release (for example, 6.0.6 LTS). |
Scope: Includes highly critical resolved issues
Versioning: A third digit designates the maintenance Feature Release (for example, 6.6.1). |
Release and support details can be found at Product Life Cycle.
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CAUTION: Downgrading from the latest Feature Release, even to an LTS release, voids support for SPP. |
One Identity strongly recommends always installing the latest revision of the release path you use (Long Term Support path or Feature Release path).
Moving between LTS and Feature Release versions
You can move from an LTS version (for example, 6.0.7 LTS) to the same feature version (6.7) and then patch to a later feature version. After that, you can patch from the minimum version for the patch, typically N-3. If you move from an LTS version to a feature version, you will receive a warning like the following which informs you that you will only be able to apply a Feature Release until the next LTS Release:
Warning: You are patching to a Feature Release from an LTS Release. If you apply this update, you will not be able to upgrade to a non-Feature Release until the next LTS major release version is available. See the Administration Guide for details.
You cannot move from a Feature Release to LTS Release. For example, you cannot move from 6.7 to 6.0.7 LTS. You have to keep upgrading with each new Feature Release until the next LTS Release version is published. For this example, you would wait until 7.0 LTS is available.
Patching
You can only patch from a major version. For example, if you have version 6.6 and want to patch to 7.7, you must patch to 7.0 LTS and then apply 7.7.
An LTS major version of One Identity Safeguard for Privileged Passwords (SPP) will only work with the same LTS major version of SPS (SPS). For the best experience, it is recommended you use the latest supported version.
