You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.
In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.
By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk site, and configure options for each available task. You can also create custom activities and custom workflows. For more information, see Custom workflows and Custom Activities.
The following helpdesk built-in workflows are available:
The helpdesk workflows correspond to the tasks on the Helpdesk site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk site.
You can use this workflow to configure the Verify User Identity task for the Helpdesk site. A helpdesk operator should verify user identity before performing any password management task.
The default configuration of this workflow is the following:
You can use this workflow to configure the Assign Passcode task for the Helpdesk site. By using this task helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.
The default configuration of this workflow is the following:
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