The plugin framework provided by One Identity Safeguard for Privileged Sessions (SPS) can also be used to integrate SPS to external ticketing (or issue tracking) systems, allowing you to request a ticket ID from the user before authenticating on the target server. That way, SPS can verify that the user has a valid reason to access the server — and optionally terminate the connection if he does not. Requesting a ticket ID currently supports the following protocols:
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Remote Desktop (RDP)
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Secure Shell (SSH)
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TELNET
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TN3270
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To request a plugin that interoperates with your ticketing system, contact our Support Team.
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For details on configuring SPS to use a plugin, see "Using a custom Authentication and Authorization plugin to authenticate on the target hosts" in the Administration Guide.