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Active Roles 7.4.3 - Synchronization Service Administration Guide

Synchronization Service Overview Deploying Synchronization Service Getting started Connections to external data systems
External data systems supported out of the box
Working with Active Directory Working with an AD LDS (ADAM) instance Working with Skype for Business Server Working with Oracle Working with Exchange Server Working with Active Roles Working with One Identity Manager Working with a delimited text file Working with Microsoft SQL Server Working with Micro Focus NetIQ Directory Working with Salesforce Working with ServiceNow Working with Oracle Unified Directory Working with an LDAP directory service Working with IBM DB2 Working with IBM AS/400 Working with an OpenLDAP directory service Working with IBM RACF connector Working with MySQL database Working with an OLE DB-compliant relational database Working with SharePoint Working with Microsoft Office 365 Working with Microsoft Azure Active Directory
Using connectors installed remotely Creating a connection Renaming a connection Deleting a connection Modifying synchronization scope for a connection Using connection handlers Specifying password synchronization settings for a connection
Synchronizing identity data Mapping objects Automated password synchronization Synchronization history Scenarios of use Appendix A: Developing PowerShell scripts for attribute synchronization rules Appendix B: Using a PowerShell script to transform passwords

Step 2: Create a new connection to ServiceNow

To create a new connection

  1. In the Synchronization Service Administration Console, open the Connections tab.

  2. Click Add connection, and then use the following options:

    • Connection name. Type a descriptive name for the connection.

    • Use the specified connector. Select ServiceNow Connector.

  3. Click Next.

  4. On the Specify connection settings page, use the following options:

    • ServiceNow instance name. Type the name of the ServiceNow instance to which you want to connect.

    • Access ServiceNow instance using. Type the user name and password of the account with which you want to access the specified ServiceNow instance.

    • Use a proxy server for your LAN. Select this check box if your LAN uses a proxy server. Then enter the proxy server address in the Proxy server box.

    • Use credentials for proxy. Select this check box if your proxy server requires authentication. Use the appropriate text boxes to specify the user name and password with which you want to authenticate.

    • Test Connection. Click this button to verify the specified connection settings.

  5. Click Finish to create a connection to ServiceNow.

  6. Synchronize the ServiceNow Connector schema with that of the connected ServiceNow instance.

    This step is required to pass information about object classes and attributes existing in the connected ServiceNow instance to the ServiceNow Connector, so that the connector could correctly read and write data in the connected ServiceNow instance.

    To synchronize the connector schema, do the following:

    1. Below the ServiceNow connection you have just created, click the Connection settings link.

    2. On the Connection Settings tab, click the Update connector schema item to expand it.

    3. Click the Update Schema button.

Modifying an existing ServiceNow connection

To modify connection settings

  1. In the Synchronization Service Administration Console, open the Connections tab.

  2. Click Connection settings below the existing ServiceNow connection you want to modify.

  3. On the Connection Settings tab, click the Specify connection settings item to expand it and use the following options and use the options they provide:

    Specify connection settings item:

    • ServiceNow instance name. Type the name of the ServiceNow instance to which you want to connect.

    • Access ServiceNow instance using. Type the user name and password of the account with which you want to access the specified ServiceNow instance.

    • Use a proxy server for your LAN. Select this check box if your LAN uses a proxy server. Then enter the proxy server address in the Proxy server box.

    • Use credentials for proxy. Select this check box if your proxy server requires authentication. Use the appropriate text boxes to specify the user name and password with which you want to authenticate.

    • Test Connection. Click this button to verify the specified connection settings.

    Update connector schema item:

    • Update Schema. Synchronizes the ServiceNow Connector schema with changes in the connected ServiceNow instance. Use this button whenever schema changes occur in the connected ServiceNow instance (for example, object classes or attributes are added or deleted in the ServiceNow instance). In order the ServiceNow Connector could correctly read and write data in the ServiceNow instance, the connector schema must be completely in sync with that of the ServiceNow instance.

  4. Click Save.

ServiceNow data supported out of the box

The ServiceNow Connector supports all object classes and attributes existing in the connected ServiceNow instance, provided that the ServiceNow Connector schema and the ServiceNow instance schema are completely in sync.

To synchronize the ServiceNow Connector schema with the connected ServiceNow instance schema, use the Update Connector Schema button in the ServiceNow connection settings. For more information, see Modifying an existing ServiceNow connection

Working with Oracle Unified Directory

This section describes how to create or modify a connection to Oracle Unified Directory so that Synchronization Service could work with data in that data system.

To create a connection to Oracle Unified Directory, you need to use Synchronization Service in conjunction with a special connector called Oracle Unified Directory Connector. This connector is included in the Synchronization Service package.

NOTE: Oracle Unified Directory was formerly know as Sun One Directory.

The Oracle Unified Directory Connector supports the following features:

 

Table 62:  Supported features

Feature

Supported

Bidirectional synchronization

Allows you to read and write data in the connected data system.

Yes

Delta processing mode

Allows you to process only the data that has changed in the connected data system since the last synchronization operation, thereby reducing the overall synchronization operation time.

No

Password synchronization

Allows you to synchronize user passwords from an Active Directory domain to the connected data system.

Yes

In this section:

For instructions on how to rename a connection, delete a connection, modify synchronization scope for a connection, or specify password synchronization settings for a connection, see Synchronization Service Administration Guide.

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