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Cloud Access Manager 8.1.4 - How To Configure ServiceNow


This guide describes how to configure ServiceNow for use with Cloud Access Manager provisioning.

Cloud Access Manager supports Just-In-Time provisioning for ServiceNow.



Ensure that the following prerequisites are met before configuring ServiceNow provisioning in Cloud Access Manager.

You will need:

  1. A ServiceNow administration account
  2. A production deployment of Cloud Access Manager with a signed SSL certificate

Configuring ServiceNow

The ServiceNow QuickConnect connector requires configuration to work with Cloud Access Manager’s method of user account provisioning.

To configure ServiceNow for user account provisioning

  1. Open the web site of your ServiceNow instance as an Administrator.
  2. In the left-hand pane of the ServiceNow Web site, under System Properties, click Web Services.
  3. In the right-hand pane, clear the following check box:

    This property sets the elementFormDefault attribute of the embedded XML schema to the value of unqualified, if set to true. This attribute indicates whether or not locally declared elements must be qualified by the target namespace in an instance document. If the value of this attribute is 'unqualified', then locally declared elements should not be qualified by the target namespace. If the value of this attribute is 'qualified', then locally declared elements must be qualified by the target namespace. For compatibility with Clients generated from WSDL (.NET Web Reference, Axis2 stub, webMethods, etc.), set this value to false. This value defaults to true.

    For further information and documentation, please go to

  4. Click Save.

Configuring ServiceNow using the built-in SAML federation template

Cloud Access Manager provides a pre-configured template to allow easy deployment of federated SSO and Just-In-Time Provisioning to ServiceNow. Follow the instructions in the template wizard.

Please refer to SAML federation in the One Identity Cloud Access Manager Configuration Guide for an example of how to configure single sign-on for a SAML federated application.

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