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Password Manager 5.13.2 - Administration Guide

About Password Manager Getting started Password Manager architecture
Password Manager components and third-party applications Typical deployment scenarios Password Manager in a perimeter network Management Policy overview Password policy overview Secure Password Extension overview reCAPTCHA overview User enrollment process overview Questions and Answers policy overview Password change and reset process overview Data replication Phone-based authentication service overview
Management policies
Checklist: Configuring Password Manager Understanding Management Policies Configuring access to the Administration Site Configuring access to the Legacy Self-Service Site or Password Manager Self-Service Site Configuring access to the Helpdesk Site Configuring Questions and Answers policy Workflow overview Custom workflows Custom activities Legacy Self-Service or Password Manager Self-Service Site workflows Helpdesk workflows Notification activities User enforcement rules
General Settings
General Settings overview Search and logon options Importing and exporting configuration settings Outgoing mail servers Diagnostic logging Scheduled tasks Web Interface customization Instance reinitialization Realm Instances Domain Connections Extensibility features RADIUS Two-Factor Authentication Internal Feedback Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email templates
Upgrading Password Manager Administrative Templates Secure Password Extension Password Policies Enable 2FA for administrators and helpdesk users Reporting Password Manager integration Accounts used in Password Manager Open communication ports for Password Manager Customization options overview Feature imparities between the legacy and the new Self-Service Sites Third-party contributions Glossary

Email administrator if workflow fails

You can use this activity in any self-service workflow to notify an administrator about errors occurred in a workflow. For example, to notify the administrator that errors occurred when a user tried to reset password, use this activity in the Forgot My Password workflow.

In the Administrator’s email address text box, specify the e-mail address of the administrator you want to receive notifications.

Helpdesk workflows

By configuring the helpdesk workflows you can specify what tasks will be available to helpdesk operators on the Helpdesk Site, and configure options for each available task.

The following helpdesk workflows are available:

  • Verify User Identity

  • Assign Passcode

  • Reset Password

  • Unlock Account

  • Unlock Q&A Profile

  • Enforce Update of Q&A Profile

All available workflows are preconfigured and ready to use.

The helpdesk workflows correspond to the tasks on the Helpdesk Site. If you enable a helpdesk workflow, the corresponding task will be available to operators on the Helpdesk Site.

Assign Passcode

Use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task, helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.

The default configuration of this workflow is the following:

  1. Assign passcode.

  2. Unlock Q&A profile.

  3. Restart workflow if error occurs.

  4. Email user if workflow succeeds.

  5. Email user if workflow fails.

Reset Password

You can use this workflow to configure the Reset Password task for the Helpdesk Site. Helpdesk operators use this task to reset user passwords in managed domains and other connected data sources, if applicable.

The default configuration of this workflow is the following:

  1. Authentication Methods.

  2. Reset password in Active Directory.

  3. Restart workflow if error occurs.

  4. Email user if workflow succeeds.

  5. Email user if workflow fails.

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