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Identity Manager On Demand - Starling Edition Hosted - IT Shop Administration Guide

Setting up an IT Shop solution
One Identity Manager users in the IT Shop Implementing the IT Shop Using the IT Shop with the Application Governance Module Requestable products Preparing products for requesting Assigning and removing products Preparing the IT Shop for multi-factor authentication Assignment requests Delegations Creating IT Shop requests from existing user accounts, assignments, and role memberships Adding system entitlements automatically to the IT Shop Deleting unused application roles for product owners
Approval processes for IT Shop requests
Approval policies for requests Approval workflows for requests Determining effective approval policies Selecting responsible approvers Request risk analysis Testing requests for rule compliance Approving requests from an approver Automatically approving requests Approval by peer group analysis Approval recommendations for requests Gathering further information about a request Appointing other approvers Escalating an approval step Approvers cannot be established Automatic approval on timeout Halting a request on timeout Approval by the chief approval team Approving requests with terms of use Using default approval processes
Request sequence
The request overview Requesting products more than once Requests with limited validity period Relocating a customer or product to another shop Changing approval workflows of pending requests Requests for employees Requesting change of manager for an employee Canceling requests Unsubscribe products Notifications in the request process Approval by mail Adaptive cards approval Requests with limited validity period for changed role memberships Requests from permanently deactivated identities Deleting request procedures and deputizations
Managing an IT Shop
IT Shop base data Setting up IT Shop structures Setting up a customer node Deleting IT Shop structures Restructuring the IT Shop Templates for automatically filling the IT Shop Custom mail templates for notifications Product bundles Recommendations and tips for transporting IT Shop components with the Database Transporter
Troubleshooting errors in the IT Shop Configuration parameters for the IT Shop Request statuses Examples of request results

Default assignment resources

One Identity Manager provides standard products for assignment requests. These are assigned to the Identity & Access Lifecycle shop as default assignment resources.

To edit default assignment resources

  • In the Manager, select the Entitlements > Assignment resource for IT Shop > Predefined category.

Displaying assignment resource overviews

Use this task to obtain an overview of the most important information about an assignment resource. For this, you need to take into account the affiliation of the assignment resource to IT Shop structures.

To obtain an overview of a service item

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Assignment resource overview task.

Adding assignment resources to the IT Shop

An assignment resource can be requested by shop customers when it is assigned to an IT Shop shelf.

To add a resource assignment to the IT Shop

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Add assignments pane, assign the assignment resource to the IT Shop shelves.

  5. Save the changes.

Removing assignment resources from the IT Shop

To remove an assignment resource from all IT Shop shelves.

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Add to IT Shop task.

  4. In the Remove assignments pane, remove the assignment resource from the IT Shop shelves.

  5. Save the changes.

To remove an assignment resource from all IT Shop shelves.

  1. In the Manager, select the Entitlements > Assignment resources for IT Shop category.

  2. Select the assignment resource in the result list.

  3. Select the Remove from all shelves (IT Shop) task.

  4. Confirm the security prompt with Yes.
  5. Click OK.

    The One Identity Manager Service removes the assignment resource from all shelves. All assignment requests with this assignment resource are canceled in the process.

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