A service account needs sufficient permissions to edit the passwords of other accounts. For more information, see About service accounts.
To resolve incorrect or insufficient service account privileges
If the asset is running a Windows operating system, a local account password check, change, or set can fail when you are using an asset that is configured with a service account with Administrative privileges, other than the built-in Administrator.
Before Safeguard for Privileged Passwords can change local account passwords on Windows systems, using a service account that is a non-built-in administrator, you must change the local security policy to disable the "Run all administrators in Admin Approval Mode" option. For more information, see Change password fails.
As an Asset administrator, if you attempt to delete an account and receive this error, "This entity has access requests which have not yet expired or have to be reviewed. It cannot be deleted now", this could indicate that Safeguard for Privileged Passwords is trying to change the password on an account that does not exist on the asset.
One reason for this error message is that the wrong account name was used when adding the account to Safeguard. So now when someone requests the password for this account, Safeguard displays the password that was manually set. However, when the requester attempts to log into the asset using the "bad" account and password, it will fail. If the access request policy specified Change password after check-in, the above error message appears when the administrator tries to delete the account from Safeguard for Privileged Passwords.
Workaround: To delete the account with the misspelled name, first manually set the password on the account. Once the account password is reset, Safeguard for Privileged Passwords will allow you to delete the account.
If you receive a message that says "Cannot play session...The specified executable is not a valid application for this OS platform", you are most likely attempting to run the sessions player on a 32-bit platform, which is not supported.