Use the Appliance settings to view general information about the appliance, run diagnostic tools, and reset or update the One Identity Safeguard for Privileged Passwords appliance.
Navigate to Administrative Tools | Settings | Appliance.
One Identity Safeguard for Privileged Passwords provides the following information to help you resolve many common problems you may encounter as you deploy and use your appliance.
Setting | Description | ||
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Where you view general information about the appliance, as well as its performance utilization and the memory usage. This page also contains power controls to shut down or restart your appliance. | |||
Where you run diagnostic tests on your appliance. | |||
Enable or Disable Services (Application to Application service) |
Where you enable or disable the Application to Application functionality. | ||
Where you perform a factory reset to revert your appliance to its original state when it first came from the factory. | |||
Where you add or update a Safeguard for Privileged Passwords license. | |||
Where you enable and disable lights out management, which allows you to remotely manage the power state and serial console to Safeguard for Privileged Passwords using the baseboard management controller (BMC). | |||
Where you view and configure the primary network interface, and if applicable, the sessions network interface. | |||
Where you create a support bundle containing system and configuration information to send to One Identity Support to analyze and diagnose issues with your appliance. If you have the Privileged Sessions module licensed, this is where you enable (and disable) session debug logging to be included in a support bundle. | |||
Where you enable Network Time Protocol (NTP) and set the primary and secondary NTP servers.
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Where you upload and install an update file. For more information, see Updates. |
In addition to the appliance options, One Identity Safeguard for Privileged Passwords provides these troubleshooting tools:
Tool | Description |
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View the details of specific events or user activity. | |
An LCD screen on the appliance to view the status of the appliance as it is starting up or shutting down. | |
A terminal or laptop connected directly to the appliance to view basic appliance information, restart the appliance remotely, shut down the appliance, reset the bootstrap administrator’s password to its initial value, perform a factory rest, or to generate and send a support bundle to a Windows share. |
It is the responsibility of the Operations Administrator or the Appliance Administrator to monitor the status of the appliance.
Navigate to Administrative Tools | Settings | Appliance | Appliance Information. The following displays on the top of the Appliance Information pane.
Property | Description |
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Appliance Name |
The name of the appliance. To modify this name, click |
Host | The appliance network server IP address. |
Client Version | The version of the Safeguard for Privileged Passwords desktop client application. |
Appliance Version | The version of the Safeguard for Privileged Passwords Appliance. |
Uptime | The amount of time (hours and minutes) the appliance has been running. |
In addition, this view contains two tabbed pages to display general information and performance data for the appliance.
Disk displays the amount of used and free disk space.
Property | Description | ||
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Manufacturer | The system manufacturer. | ||
Model | The system model. | ||
Bios Description | The system bios description. | ||
Bios Serial Number | The system's bios serial number. | ||
Serial Number | The media access control address (MAC address) assigned to the network interface for communications. | ||
Ship Date | The appliance ship date. | ||
Processor | The processor information. | ||
Virtual Memory | The virtual memory allocation. | ||
Physical Memory |
The physical memory allocation. | ||
TLS 1.2 only |
Click this toggle to disable earlier versions of the Transport Layer Security (TLS) protocol and use only TLS v1.2.
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Use the power controls to shut down or restart your appliance.
Property | Description |
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Processor | Displays the CPU information and the performance utilization of your appliance. |
Memory | Displays the memory usage of your appliance; what is currently in use and what is free. |
Safeguard for Privileged Passwords automatically assigns a name to the appliance; however, you can change the name from the Appliance Information page.
You can shut down an appliance from the Administrative Tools view in the Windows desktop client or directly from the appliance itself.
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Caution: Rebooting the appliance causes a service outage for any current users. |
To shutdown an appliance
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Important: After the appliance powers off you will need physical access to start it. Press the Green check mark button on the front panel of the appliance for NO more than one second to power on the appliance.
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NOTE: You can also use the Red X button on the front panel of the appliance to shut it down. Press and hold the Red X button for four seconds until it displays POWER OFF.
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