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One Identity Safeguard for Privileged Passwords 2.9 - Administration Guide

Introduction System requirements Using the virtual appliance and web management console Installing the desktop client Setting up Safeguard for Privileged Passwords for the first time The console Navigation pane Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificate settings Cluster settings External Integration settings Messaging settings Profile settings Safeguard Access settings Sessions settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Historical changes by release Glossary

Cannot delete account

Wrong Account name:

As an Asset Administrator, if you attempt to delete an account and receive this error, "This entity has access requests which have not yet expired or have to be reviewed. It cannot be deleted now", this could indicate that Safeguard for Privileged Passwords is trying to change the password on an account that does not exist on the asset.

One reason for this error message is that the wrong account name was used when adding the account to Safeguard. So now when someone requests the password for this account, Safeguard displays the password that was manually set. However, when the requester attempts to log into the asset using the "bad" account and password, it will fail. If the access request policy specified Change password after check-in, the above error message appears when the administrator tries to delete the account from Safeguard for Privileged Passwords.

Workaround: To delete the account with the misspelled name, first manually set the password on the account. Once the account password is reset, Safeguard for Privileged Passwords will allow you to delete the account.

Cannot play session message

If you receive a message that says "Cannot play session... The specified executable is not a valid application for this OS platform", you are most likely attempting to run the Desktop Player on a 32-bit platform, which is not supported.

Domain user denied access to Safeguard for Privileged Passwords

If you add a directory user who has the "User must change password at next logon" option enabled in Active Directory, Safeguard for Privileged Passwords prevents that user from logging in. There are two ways to allow the directory user to log into Safeguard for Privileged Passwords successfully:

  • Have the directory user use his domain account to log in to an asset joined to Active Directory. When prompted he can change his password. This fulfills the "User must change password at next logon" requirement.


  • Have the domain administrator disable the option in Active Directory for the directory user.

LCD status messages

The One Identity Safeguard for Privileged Passwords 2000 Appliance has an LCD screen which displays the status of the appliance as it is starting and as it progress through certain operations.

As it proceeds through its various stages, it displays the following LCD status messages. First boot setup refers to the initial configuration of Safeguard for Privileged Passwords, which normally happens at the factory when the appliance is deployed and after a factory reset.

  • Apply Update xx%: Shows the percentage completed as the appliance progresses through an update operation.
  • Factory Reset xx%: Shows the percentage completed as the appliance progresses through a factory reset.
  • First boot ... <version>: Displayed after the first boot completes while it is waiting for Safeguard for Privileged Passwords to load.
  • First Boot Setup xx%: Shows the percentage completed as the appliance is being configured for the first time.
  • Preparing for first boot setup: Displayed after a factory reset and before the appliance starts configured for the first time.
  • Quarantine: Indicates the appliance in a Quarantine state. For more information, see What do I do when an appliance goes into quarantine.
  • Starting core: Indicates that Safeguard for Privileged Passwords is being loaded.
  • Starting database: Indicates that the Safeguard for Privileged Passwords database is being loaded.
  • Starting reboot: Indicates the appliance is being rebooted.
  • Starting services: Indicates that Safeguard for Privileged Passwords services are being loaded.
  • Starting shut down: Indicates the appliance is being shut down.
  • Starting web: Indicates that the web services are being loaded.

When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>.

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