As an Asset Administrator, if you attempt to delete an account and receive this error, "This entity has access requests which have not yet expired or have to be reviewed. It cannot be deleted now", this could indicate that Safeguard for Privileged Passwords is trying to change the password on an account that does not exist on the asset.
One reason for this error message is that the wrong account name was used when adding the account to Safeguard. So now when someone requests the password for this account, Safeguard displays the password that was manually set. However, when the requester attempts to log into the asset using the "bad" account and password, it will fail. If the access request policy specified Change password after check-in, the above error message appears when the administrator tries to delete the account from Safeguard for Privileged Passwords.
Workaround: To delete the account with the misspelled name, first manually set the password on the account. Once the account password is reset, Safeguard for Privileged Passwords will allow you to delete the account.
If you receive a message that says "Cannot play session... The specified executable is not a valid application for this OS platform", you are most likely attempting to run the Desktop Player on a 32-bit platform, which is not supported.
If you add a directory user who has the "User must change password at next logon" option enabled in Active Directory, Safeguard for Privileged Passwords prevents that user from logging in. There are two ways to allow the directory user to log into Safeguard for Privileged Passwords successfully:
As it proceeds through its various stages, it displays the following LCD status messages. First boot setup refers to the initial configuration of Safeguard for Privileged Passwords, which normally happens at the factory when the appliance is deployed and after a factory reset.
When the appliance is running, the LCD home screen displays: Safeguard for Privileged Passwords <version number>.