Use the power options in the recovery kiosk to remotely restart or shut down the appliance.
If you cannot access the Safeguard for Privileged Passwords Windows desktop client, web client, or API to restart the appliance using the normal procedures, you can restart the ppliance from the recovery kiosk.
To reboot the appliance
To shut down the appliance
|NOTE: If a user has not logged onto Safeguard for Privileged Passwords for a set number of days, Safeguard for Privileged Passwords disables the user account. This is set using the Disable After setting in Administrative Tools | Settings | Safeguard for Privileged Passwords Access | Login Control.|
To reset the bootstrap admin password
At Get Challenge, press the Enter key.
Safeguard for Privileged Passwords produces a challenge.
Copy and paste the challenge and send it to One Identity Support.
When you get the response from One Identity Support, copy and paste the response into the kiosk screen and select Reset Password.
One Identity Support resets the bootstrap administrator's password back to Admin123.
|NOTE: Best practice: To keep your Safeguard for Privileged Passwords Appliance secure, change the default password for the bootstrap administrator’s account.|