Safeguard for Privileged Passwords allows you to define one or more syslog servers to be used for logging Safeguard for Privileged Passwords event messages. Using this feature, Appliance Administrators can specify to send different types of messages to different syslog servers.
Navigate to Administrative Tools | Settings | External Integration | Syslog. The Syslog pane displays the following about each syslog server defined.
|Network Address||The IP address or FQDN of the syslog server.|
|Port||The UDP port number for syslog server.|
|Facility||The type of program being used to create syslog messages.|
|Description||The description of the syslog server configuration.|
|# of Events||The number of events selected to be logged to the syslog server.|
Use these toolbar buttons to manage the syslog server configurations.
|New||Add a new syslog server configuration. For more information, see Configuring a syslog server.|
|Refresh||Update the list of syslog server configurations.|
|Edit||Modify the selected syslog server configuration.|
|Copy||Clone the selected syslog server configuration.|
To configure a syslog server
In the Syslog dialog, enter the following:
Network Address: Enter the IP address or FQDN of the syslog server.
Limit: 255 characters
UDP Port: Enter the UDP port number for the syslog server.
Range: between 1 and 32767
Description: Enter a description for the syslog server configuration.
Limit: 255 characters
Events: Click Browse to select the events to be included in the syslog.
On the Event selection dialog, select the events to be included, then click OK.
Facility: Choose the type of program to be used to log syslog messages.
Default: User-level messages
IMPORTANT: The data items specific to ServiceNow and Remedy (for example, Client ID, Client Secret, and Authentication String) may be optional based on your configuration.
ServiceNow is a cloud-based issue tracking system. Safeguard for Privileged Passwords can exchange the following ticket types with ServiceNow:
To use ServiceNow, the root CA Certificate required for ServiceNow must be installed in Safeguard for Privileged Passwords. For more information, see Trusted Certificates. To add a trusted certificate, see Adding a trusted certificate.
The incident ticket workflow follows.
You can use the Activity Center to search by ticket number and view the associated requests. For more information, see Applying search criteria.
The details in the ServiceNow integration workflow example apply to Remedy ticket systems except Remedy will have a different certificate and ticket types. Safeguard checks the "Status" property of the incident returned from the Remedy API. The ticket is considered valid if "Status" is not "Closed" or "Cancelled".
Navigate to Administrative Tools | Settings | External Integration | Ticketing. The Ticketing pane displays the following about the ticket systems defined.
Use these toolbar buttons to manage the ticketing systems defined to integrate with Safeguard for Privileged Passwords.
To configure Safeguard for Privileged Passwords to integrate with an external ticket system
Name: Enter the name of your ticketing system.
Type: Select the type of ticketing tracking system:
URL: Enter the web site address to the ticketing system.
User Name: Enter an account for Safeguard for Privileged Passwords to use to access the ticketing system.
Password: Enter the user account's password.
Navigate to Administrative Tools | Settings | Messaging.
Where you enable a login banner that users must acknowledge before they can access Safeguard for Privileged Passwords.
|Message of the Day||
Where you set the Message of the Day which displays on the Home page.