Toast notifications are alerts that appear on your console when the desktop client application is not the active foreground application. For example, a toast notification may display when you are in another application or when you have minimized the One Identity Safeguard for Privileged Passwords desktop client.
(desktop client) To enable toast notifications
- In the desktop client, open
Settings (desktop client).
- Select the Enable Toast Notifications check box.
Note: When you select the Run in the System Tray check box, you cannot modify the toast notifications option because in that mode, you always get notifications.
You must configure One Identity Safeguard for Privileged Passwords properly for users to receive email notifications:
- You must set your email address correctly in the desktop client, My Account. For more information, see User information and log out (desktop client).
- Contact your Security Policy Administrator to ensure the access request policies are configured to notify people of pending access workflow events.
- Contact your Appliance Administrator to ensure the SMTP server is configured for email notifications.
One Identity Safeguard for Privileged Passwords provides secure control of administrative accounts by storing account passwords until they are needed, and releases them only to authorized persons. Then, Safeguard for Privileged Passwords automatically updates the account passwords based on configurable parameters.
Typically, a password release request follows this workflow.
- Request: Users that are designated as an authorized user of an entitlement can request passwords for any account in the scope of that entitlement's policies.
- Approve: Depending on how the Security Policy Administrator configured the policy, a password release request will either require approval by one or more Safeguard for Privileged Passwords users, or be auto-approved. This process ensures the security of account passwords, provides accountability, and provides dual control over the system accounts.
- Review: The Security Policy Administrator can optionally configure an access request policy to require a review of completed password release requests for accounts in the scope of the policy.
The following topics explain the entire end-to-end password release process from request to approval to review.
If you are designated as an authorized user of an entitlement, you can request passwords for any account in the scope of the entitlement's policies.
You can configure One Identity Safeguard for Privileged Passwords to notify you of pending password release workflow events, such as when a password release request is pending, denied, or revoked, and so forth. For more information, see Configuring alerts.
To request a password release
- Go to the new access request page:
- From the web client, click
Home or 
My Requests, then click 
New Request.
- From the desktop client, go to the Home page, then click New Request.
NOTE: You can also submit an access request from your Favorites pane, if you previously saved it as a favorite.
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On Asset Selection, select the assets to be included in the access request. The assets available for selection are based on the scope defined in the entitlement's access request policies. There is a limit of 50 assets.
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On Account & Access Type Selection, select the accounts to be included in the access request and the type of access being requested for each selected account. The accounts include linked accounts, if any.
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Asset: The display name of the managed system.
- Account: The available account appears in the Account column. When an asset has multiple accounts available, either Select Account(s) or the account name appears as a hyperlink in the Account column. Click the hyperlink in the Account column to display a list of accounts available and select the accounts to be included in the access request.
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Access Type: The type of access request appears in the Access Type column. If the type is a hyperlink, multiple access request types are available. Select the hyperlink and select the access type.
You can remove an asset or account from the list. Select the entry in the grid and click 
Delete.
- On Request Details, configure the following settings, which will apply to all of the selected assets and accounts:
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Normal Access: If the policy has emergency access enabled, select this option to gain normal access to this password. Normal access ensures the access request goes through the entire end-to-end access release process from request to approval to review as defined in the policy by the Security Policy Administrator.
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Emergency Access: If the policy has emergency access enabled, select this option to gain immediate emergency access to this password. When you use Emergency Access, the request requires no approval.
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Request Immediately: If selected, the request is immediately created. You can clear this option to enter a specific date and time for the request in the user's local time.
- Checkout Duration: Based on the policy, do one of the following:
- View the checkout duration.
- If the Allow Requester to Change Duration option is enabled in the policy, you can set the days, hours, and minutes that you want to use the password. This overrides the checkout duration set in the access request policy.
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Ticket Number: If the policy requires a ticket number, enter a ticket number. If multiple accounts are in the request and one or more require a ticket number, the ticket number is applied to all of the requests associated with this access request. This feature is set up through the desktop client.
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Reason: If the policy requires a reason, enter a reason. If multiple accounts are in the request and one or more require a reason. The reason is applied to all of the requests associated with this access request.
Select the Description down arrow to view the description defined for the selected reason.
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Comment: If required, enter information about this request. When multiple accounts are specified in the request, if any of the selected accounts require a comment, you must enter a comment. The comment will be applied to all of the requests associated with this access request. The limit is 255 characters.
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To save the access request as a favorite, click the Add to Favorites button.
Add to Favorites displays, allowing you to specify a name and description for the access request. It also allows you to assign a color to the request's icon.
This access request is then added to your Favorites. How you manage favorites depends on your interface:
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After entering the required information, click Submit Request.
The Results dialog displays the access requests submitted and whether a request was successful.
When the request has been approved, you can use the password. For more information, see Taking action on a password release request.
Home page and the