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One Identity Safeguard for Privileged Passwords 6.10 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Messaging settings (desktop client) Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

Unlocking a locked cluster

In order to maintain consistency and stability, only one cluster operation can run at a time. To ensure this, Safeguard for Privileged Passwords locks the cluster while a cluster operation is running, such as enroll, unjoin, failover, patch, reset, session module join, update IP, and audit log maintenance. While the cluster is locked, changes to the cluster configuration are not allowed until the operation completes.

The lock notification displays as follows:

  • web client: The Appliance State will show a red lock icon ().
  • desktop client: In the Cluster view, the banner that appears at the top of the screen explains the operation in progress and a red lock icon () next to an appliance indicates that the appliance is locking the cluster.

You should never cancel the cluster lock for an SPP unjoin, failover, cluster reset, restore, patch, or IP address update. Other considerations:

  • If a SPP join (enroll) is taking a long time, you may cancel it during the streaming audit data step.
  • If a patch distribution is taking a long time, you may cancel it and upload the patch to the replicas directly.
  • If an audit log synchronize operation is taking a long time, or you have reason to believe it will not complete due to a down appliance in the cluster, you may cancel it. Canceling this operation requires monitoring as detailed in Cancel Audit Log Maintenance from the Audit Log Maintenance page.
  • If an audit log archive or purge operation is taking a long time, or you have reason to believe it will not complete due to a down appliance in the cluster, you may cancel it. Canceling this operation requires monitoring as detailed in Cancel Audit Log Maintenance from the Audit Log Maintenance page.

To unlock a locked cluster

  1. Go to Cluster Management:
    • web client: Navigate to Cluster | Cluster Management.
    • desktop client: Navigate to Administrative Tools | Settings | Cluster | Cluster Management.
  2. Click the lock icon in the upper right corner of the warning banner.
  3. In the Unlock Cluster confirmation dialog, enter Unlock Cluster and click OK.

    This will release the cluster lock that was placed on all of the appliances in the cluster and close the operation.

IMPORTANT: Care should be taken when unlocking a locked cluster. It should only be used when you are sure that one or more appliances in the cluster are offline and will not finish the current operation. If you force the cluster unlock, you may cause instability on an appliance, requiring a factory reset and possibly the need to rebuild the cluster. If you are unsure about the operation in progress, do NOT unlock the cluster.

Troubleshooting tips

If there is a problem with a Safeguard for Privileged Passwords cluster, follow these guidelines:

  1. Ensure that the hardware is powered on and online.
  2. Check for networking problems. For more information, see Diagnosing a cluster member.
  3. Check the events in the Activity Center as all cluster operations are logged. Errors and warnings may resolve on their own. If an error persists for more than 15 minutes, it probably won't resolve itself. Try restarting the appliance to see if the error or warning clears.
  4. Contact One Identity Support:

Appliance states

The following table lists the appliance states and what actions are available when the appliance is in a particular state.

Table 227: Appliance states
Appliance state and description Actions available

EnrollingReplica (only applies to replica appliances in a cluster)

A transitional state where a replica appliance is being added to a cluster and is not available for access. From this state, the appliance goes into Maintenance mode to complete the enroll operation.

Wait for operation to complete before logging in to appliance.

Initial Setup Required

A virtual appliance has been deployed but cannot be used until it is in the Online state.

The Appliance Administrator must run Initial Setup for the virtual appliance to move to the Online state. For more information, see Setting up the virtual appliance.

Initializing

A transitional state where the appliance is initializing to start, but is not yet available for access.

Wait for operation to complete before logging in to appliance.

Maintenance

Appliance is performing maintenance tasks and is not available for access.

Wait for maintenance tasks to complete before logging in to appliance.

LeavingCluster (only applies to replica appliances in a cluster)

A transitional state where a replica appliance is being unjoined from a cluster and is not available for access. From this state, the appliance goes into Maintenance mode to complete the unjoin operation.

Wait for operation to complete before logging in to appliance.

Offline

Appliance is not available for access.

Wait for appliance to come back online before logging in.

Offline Workflow

The appliance is not communicating with the cluster but has been either automatically or manually placed in Offline Workflow Mode to run access request workflow.

Enable Offline Workflow Mode. Once online operations are resumed, the appliance is returned to Maintenance mode. For more information, see About Offline Workflow Mode.

Online

The appliance is a primary and has consensus. Or the appliance is a replica and has both consensus and connectivity to the primary.

Log in to appliance.

In this state, access request workflow is available from all clustered appliances that are online and able to communicate.

PatchPending (only applies to replica appliances in a cluster)

Upon cluster patch, the primary appliance instructs all replicas to enter PatchPending state. The primary appliance then patches and upon completion, instructs the PatchPending replicas to install the patch one at a time.

You can log in to a replica with a PatchPending state.

You can initially perform access request workflow on a replica in PatchPending state; however, during the cluster upgrade, when the majority of the cluster members have upgraded, access request worklfow migrates from the PatchPending side of the cluster to the upgraded side of the cluster. During this time, access request workflow is unavailable on any appliance still in the PatchPending state.

PrimaryNoQuorum (only applies to the primary appliance in a cluster)

The primary appliance is in a Read-only mode while attempting to get the lease, but can't because the cluster does not have consensus. The appliance continues to attempt getting the lease and when it does, the appliance state goes back to Online.

If the appliance is powered on, you can log in to an appliance with a PrimaryNoQuorum state; however, it will be in a Read-only mode.

In this state, access request workflow is not available from the primary appliance, but may be available from other appliances in the cluster.

For example, if the primary cannot communicate with the rest of the nodes in the cluster, but the rest of the nodes can communicate between themselves (ReplicaWithQuorum state), then access request workflow will be available from these replica appliances even though it is not available from the primary appliance.

Quarantine

Appliance is broken or in an unknown state.

Requires manual intervention to recover.

Go to the Recovery Kiosk to recover. For more information, see Recovery Kiosk (Serial Kiosk).

ReplicaDisconnected (applies to replica appliances in a cluster)

A replica appliance is available for access; however, both of the following conditions apply:
    • The replica appliance cannot communicate with the primary appliance in the cluster.
    • The remaining nodes in the cluster that the replica appliance can communicate with do not have consensus.

You can log in to a replica with a ReplicaDisconnected state, but access request workflow is disabled.

If the replica appliance cannot communicate with the other nodes in the cluster, but the remaining nodes can communicate with each other, then access request workflow will be available from those appliances even though it is not available from the appliance that cannot communicate with them.

ReplicaNoQuorum (applies to replica appliances in a cluster)

A replica appliance can communicate with the primary appliance; however, the remaining nodes in the cluster do not reach consensus. Once the cluster regains consensus, the replica appliance will go into the Online state.

You can log in to a replica with a ReplicaNoQuorum state, but access request workflow is disabled.

In this state, access request workflow is not available from the primary appliance, but may be available from other replicas.

For example, in a cluster of five appliances, if the primary and a single replica cannot communicate with the remaining replicas in the cluster, but the other three replicas in the cluster can communicate between themselves (ReplicaWithQuorum state), then access request workflow will be available from the replicas that are online and communicating even though it is not available from the primary and replica that cannot communicate.

ReplicaWithQuorum (applies to replica appliances in a cluster)

A replica appliance cannot communicate with the primary appliance; however, the remaining nodes in the cluster have reached consensus.

You can log in to a replica with a ReplicaWithQuorum state. In this state, access request workflow is available from any clustered appliance that is online and able to communicate. Passwords and SSH keys can be requested and checked in. Scheduled tasks will not occur until after the cluster patching is complete. Manual check and change is not available.

The policy may be configured such that a password or SSH key reset is required before the password or SSH key can be checked out again. If that is the case, the following can be temporarily configured prior to cluster patching and access request to allow for password or SSH key check out when a password or SSH key has not been reset.

  • The policy can be set to allow multiple accesses.
  • The policy can be set to not require a password or SSH key change at check in.
  • Emergency requests can be allowed so the user does not have to wait for the password or SSH key to be reset.

TransitioningToPrimary (only applies to replica appliances in a cluster)

A transitional state where a replica appliance is being promoted to be the new primary and is not available for access.

Wait for operation to complete before logging in to appliance.

TransitioningToReplica (only applies to the primary appliance in a cluster.)

A transitional state where a primary appliance is being demoted to a replica and is not available for access.

Wait for operation to complete before logging in to appliance.

ShuttingDown

A transitional state where an appliance is shutting down and is not available for access.

Wait for appliance to come back online before logging in.

StandaloneReadOnly

State used for replicas unjoined from a cluster or a primary appliance restored from a backup. The appliance can be activated.

Log in to appliance.

See Activating a read-only appliance for how to activate a Read-only appliance so you can add, delete and modify data, apply access request workflow, and so on.

Unknown

Appliance is broken or in an unknown state.

Requires manual intervention to recover.

Go to the Recovery Kiosk to recover. For more information, see Recovery Kiosk (Serial Kiosk).

Administrator permissions

To secure control of your IT department's assets (that is, managed systems), Safeguard for Privileged Passwords uses a role-based access control hierarchy. Safeguard for Privileged Passwords's various permission sets restrict the amount of control each type of user has.

NOTE: It is the responsibility of a user with Authorizer Administrator permissions to grant administrator permissions to other Safeguard for Privileged Passwords users; however, the User Administrator can grant Help Desk Administrator permissions to non-administrative users.

Administrator permissions include:

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