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One Identity Safeguard for Privileged Passwords 6.10 - Administration Guide

Introduction System requirements and versions Using API and PowerShell tools Using the virtual appliance and web management console Cloud deployment considerations Setting up Safeguard for Privileged Passwords for the first time Using the web client Getting started with the desktop client Using the desktop client Search box Privileged access requests Toolbox Accounts Account Groups Assets Asset Groups Discovery Entitlements Partitions Settings
Access Request settings Appliance settings Asset Management settings Backup and Retention settings Certificates settings Cluster settings Enable or Disable Services settings External Integration settings Messaging settings (desktop client) Password Management settings Real-Time Reports Safeguard Access settings SSH Key Management settings
Users User Groups Disaster recovery and clusters Administrator permissions Preparing systems for management Troubleshooting Frequently asked questions Appendix A: Safeguard ports Appendix B: SPP 2.7 or later migration guidance Appendix C: SPP and SPS join guidance Appendix D: Regular Expressions About us

Reviewing a session request

The Security Policy Administrator can configure an access request policy to require a review of completed session requests for assets or accounts in the scope of the policy.

NOTE: You can configure Safeguard for Privileged Passwords to notify you of an access request that requires your review. For more information, see Configuring alerts.

Desktop Player User Guide

To download the player user guide, go to One Identity Safeguard for Privileged Sessions - Technical Documentation. Scroll to User Guide and click One Identity Safeguard for Privileged Sessions [version] Safeguard Desktop Player User Guide.

(web client) To review a completed sessions request

Select Reviews on the left of the page to manage reviews. On the Reviews page, you can:

  • View details by selecting a request then looking at the details display on the right of the page, including the workflow.
  • Mark one or more request as reviewed: Select the requests. Do the following:
    • If no comment is needed, click Mark all the selected requests as reviewed.
    • If a comment is needed, this icon will display as One or more of the selected requests requires review comments. Add the comment. Then, click Mark as Reviewed.
  • Change the columns that display: Click Select columns to display then select the columns you want to see.
    • Action: Displays This request requires review comments or Mark only this request as reviewed.
    • Requester: Displays the user name of the requester.
    • Access Type: Displays the type of access (for example, Password, SSH Key, RDP, SSH, or Telnet).
    • Account: Displays the managed account name.
    • Ticket Number: Displays the ticket number, if required.
    • Request For/Duration: Displays the date and time as well as the window of availability (for example, March 20, 2021 9:56 AM 2 hours).
  • Search: For more information, see Search box.

(desktop client) To review a completed sessions request

  1. From your  Home page, the Reviews widget has these controls:
    1. Click  (expand down) to open the list of pending reviews.
    2. Click  Popout to float the Reviews pane.

      You can then select and drag the pane to any location on the console and resize the window.

    NOTE: You enable or disable the Home page widgets in the  Settings (desktop client) menu.

  2. Open the list of pending reviews and select an account name to see the details of the sessions request.
  3. Take the following action on sessions requests:

    1. Select Workflow to review the transactions that took place in the selected request.

      • If Record Sessions is enabled in the policy, click Play on the Initialize Session event to play back the session.

        A (green dot) indicates the session is live. A user with Security Policy Administrator permissions can click this icon to follow an active session.

        If the session recording has been archived from the local Safeguard file system or was recorded prior to linking a Sessions Appliance, you will see a Download button instead of a Play button. Click Download to download the recording and then click Play.

        CAUTION: If you receive a message like: No Desktop Player. The Safeguard Desktop Player is not installed. Would you like to install it now?, click Yes. See Installing the desktop client, Installing the Desktop Player, step 2.

      • If Enable Command Detection is enabled in the policy, expand to show the details and click the events link on the Initialize Session event to view a list of the commands and programs run during the session.

        For an RDP session, the setting is Enable Windows Title Detection. When enabled, you can view a list of windows that were opened during the privileged session.

    2. Select  Review to complete the review process.

      Optionally, enter a comment of up to 255 characters.

    Once the review is complete, it no longer appears on the Reviews pane.

Replaying a session

You can play back a recorded session from the Request Workflow dialog, which can be accessed by clicking the Workflow button that appears to reviewers for completed session requests and in the Activity Center view when an access request event is selected in an activity audit log report. In addition, you can play back a recorded session by clicking the icon displayed to the left of an access request session event on the activity audit log report in the Activity Center view.

(desktop client only) To play back a session (Request Workflow dialog)

  1. Open the Request Workflow dialog using the Workflow button.

    NOTE: If accessing the Request Workflow dialog from the Activity Center, select an Access Request Session event from the activity audit log report.

  2. Locate an Initialize Session event.
  3. Depending on the source of the session, you will see one of the following buttons:
    • Link: For sessions recorded on the earlier embedded SPP sessions module. Click Link. You can play the session if it is archived. If the session has not been archived, you will see a message like: The session recording is unavailable until it is archived, please refer to the documentation. For more information, see SPP and SPS sessions appliance link guidance.
    • Play: for sessions recorded from and stored on SPS. Continue to the next step.
  4. Click Play to launch the Desktop Player to play a session recorded from SPS.

    A (green dot) indicates the session is live. A user with Security Policy Administrator permissions can click this icon to follow an active session.

    If the session recording has been archived from the local Safeguard file system, you will see a Download button instead of a Play button. Click Download to download the recording and then click Play.

    CAUTION: If you receive a message like: No Desktop Player. The Safeguard Desktop Player is not installed. would you like to install it now?, click Yes. See Installing the desktop client, Installing the Desktop Player, step 2.

  5. Accept the certificate to continue.

    In the Certificate error message, click Continue to use the default Session Recording Signing certificate shipped with Safeguard for Privileged Passwords. To use a different SSL certificate, click Abort and then import the appropriate certificates including the root CA.

  6. Use one of the following methods to play back the session recording:

    • Click Play Channel from the toolbar at the top of the player.
    • Click in the thumbnail in the upper right corner of the Information page.
    • Click Play Channel next to a channel in the Channels pane.

Desktop Player User Guide

To download the player user guide, go to One Identity Safeguard for Privileged Sessions - Technical Documentation. Scroll to User Guide and click One Identity Safeguard for Privileged Sessions [version] Safeguard Desktop Player User Guide.

Following and terminating a "live" session

An access request session event with a (green dot) in the left-most column of the activity audit log report or Request Workflow dialog indicates that the session is "live". Clicking this button launches the Desktop Player allowing you to follow what is happening in the active session. Safeguard for Privileged Passwords also allows you to end an active session directly from the desktop player.

NOTE: You must have Security Policy Administrator or Auditor permissions to follow an active session.

(desktop client only) To watch or end a "live" session

  1. From the Request Workflow dialog or Activity Center activity audit log report click the (green dot) next to an access request session event.

    NOTE: Security Policy Administrators can also launch the Safeguard Desktop Player from the Access Requests view. Select an access request session in the request grid and click the View Live Session toolbar button.

    The Safeguard Desktop Player launches allowing you to watch the active session. On the Information page, the thumbnail (upper right) displays a blinking red recording button when a session is "live".

  2. Use one of the following methods to follow the session:

    • Click Play Channel from the toolbar at the top of the player.
    • Click in the thumbnail in the upper right corner of the Information page.
    • Click Play Channel next to a channel in the Channels pane.
  3. In the play back window, you will see a Terminate button and a Live indicator in the lower right corner.
  4. Click Terminate to stop the active session.

NOTE: You can also end an active session by revoking the session through the Windows desktop client.

Toolbox

When you select the  Administrative Tools link from the Home page navigation pane, the Toolbox view appears. This view gives you quick-start links to the tasks you can perform. The display is tailored to your Administrator permissions.

Perform the following.

  • Click a tile for quick access to an Administrative Tool.
  • Click to display the dialog to add an object.

In addition, the Toolbox allows you to view the status of running Tasks.

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