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Password Manager 5.14.3 - Administration Guide (AD LDS Edition)

About Password Manager Getting Started Password Manager Architecture
Password Manager Components and Third-Party Solutions Typical Deployment Scenarios Password Manager in a perimeter network Management Policy Overview Password Policy Overview reCAPTCHA Overview User Enrollment Process Overview Questions and Answers Policy Overview Data Replication Phone-Based Authentication Service Overview Configuring Management Policy
Management Policies
Checklist: Configuring Password Manager Understanding Management Policies Adding or cloning a new Management Policy Configuring Access to the Administration Site Configuring Access to the Password Manager Self-Service Site Configuring Access to the Helpdesk Site Configuring Questions and Answers Policy Workflow overview Custom workflows Custom Activities Password Manager Self-Service Site workflows Helpdesk Workflows User Enforcement Rules
General Settings
General Settings Overview Search and Logon Options Import/Export Configuration Settings Outgoing Mail Servers Diagnostic Logging Scheduled Tasks Web Interface Customization Instance Reinitialization Realm Instances AD LDS Instance Connections Extensibility Features RADIUS Two-Factor Authentication Internal Feedback Customizing help link URL Password Manager components and third-party applications Unregistering users from Password Manager Bulk Force Password Reset Fido2 key management Working with Redistributable Secret Management account Email templates
Upgrading Password Manager Password Policies Enable 2FA for Administrators and Enable 2FA for HelpDesk Users Reporting Accounts Used in Password Manager for AD LDS Appendix B: Open Communication Ports for Password Manager for AD LDS Customization Options Overview Glossary

Verify User Identity

You can use this workflow to configure the Verify User Identity task for the Helpdesk Site. A helpdesk operator should verify user identity before performing any password management task.

The default configuration of this workflow is the following:

  1. Authentication Methods.

  2. Restart workflow if error occurs.

  3. Email user if workflow succeeds.

  4. Email user if workflow fails.

Assign Passcode

You can use this workflow to configure the Assign Passcode task for the Helpdesk Site. By using this task helpdesk operators can assign temporary passcodes to users who have forgotten their passwords and are not registered with Password Manager or have forgotten their answers to secret questions.

The default configuration of this workflow is the following:

  1. Assign passcode.

  2. Unlock Q&A profile.

  3. Restart workflow if error occurs.

  4. Email user if workflow succeeds.

  5. Email user if workflow fails.

Reset Password

You can use this workflow to configure the Reset Password task for the Helpdesk Site. Helpdesk operators use this task to reset user passwords in managed AD LDS instances and other connected data sources, if applicable.

The default configuration of this workflow is the following:

  1. Authentication Methods.

  2. Reset password in AD LDS.

  3. Restart workflow if error occurs.

  4. Email user if workflow succeeds.

  5. Email user if workflow fails.

Unlock Account

You can use this workflow to configure the Unlock Account task for the Helpdesk Site.

The default configuration of this workflow is the following:

  1. Authentication Methods.

  2. Unlock account.

  3. Restart workflow if error occurs.

  4. Email user if workflow succeeds.

  5. Email user if workflow fails.

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