Chat now with support
Chat with Support

We are currently experiencing issues on our phone support and are working diligently to restore services. For support, please sign in and create a case or email for assistance

Password Manager 5.14 - User Guide

Self-Service Site

Getting started

To start using Password Manager, you must register with Password Manager by creating your personal Questions and Answers profile. For more information on how to create your private Questions and Answers (Q&A) profile, see Creating and updating the user profile.

The topics covered in this section will provide you the information you need to create your personal Q&A profile and perform password management tasks by using the Password Manager Self-Service Site.

Connecting to the Self-Service Site

You can connect to the Self-Service Site either by using a Web browser or from the Windows logon screen, if the administrator has configured Password Manager to allow you to open the Self-Service Site from the Windows logon screen.

Connecting to the Self-Service Site with a web browser

You can open the Self-Service Site by clicking the desktop or Start menu shortcut to the site. If there are no such shortcuts on your computer, you can open the site by entering the Self-Service Site URL in your Web browser. You can obtain the URL path to the Self-Service Site from your system administrator.

To connect to the Self-Service Site using a Web browser

  1. Connect to the Self-Service Site by typing the Self-Service Site URL in the address bar of your web browser. By default, the URL is http://<computer-name>/PMSelfService/ (or http://<computer-name>/PMSelfServiceADLDS/ if using Password Manager for AD LDS), where <computer-name> is the name of the computer on which Password Manager is installed.

    You can obtain the computer name from your system administrator.

  2. On the Self-Service Site type in your user name or a part of your user name or your email in the displayed text box.

    NOTE: When specifying your user account, you can use any of the following formats:

    • <user_name>

    • <domain>\<user_name>

    • <user_name>@<domain>

    • Any other value you use to log in.

  3. (Optional) If configured, select your location from the Location list box.

  4. If more than one account is found, identify and select your account under Search Results.

  5. By default, on the Home page, you can perform the following tasks:



Register with Password Manager or update your personal Questions and Answers profile

Creating and updating the user profile


Reset your forgotten passwords

Resetting your password

Change your passwords

Changing your password

Unlock your account

Unlocking a user account

Set up email notifications

Configuring your notifications

If you cannot find your account in the search results, follow the instructions on the screen.

If you enter a part of your account name, several matches may be found. In this case you will see a list of user names followed by descriptions. Select your account name from this list.

NOTE: You can change the user interface language. For more information see Changing the user interface language.

Self Service Tools
Knowledge Base
Notifications & Alerts
Product Support
Software Downloads
Technical Documentation
User Forums
Video Tutorials
RSS Feed
Contact Us
Licensing Assistance
Technical Support
View All
Related Documents

The document was helpful.

Select Rating

I easily found the information I needed.

Select Rating