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Quick Connect for Cloud Services 3.4 - Quick Start Guide

About Quick Connect Installing Quick Connect for Cloud Services Working with Google Apps Working with Google Postini Services Working with Microsoft Office 365 Working with Salesforce Working with ServiceNow

Working with ServiceNow

To create a connection to ServiceNow, you need to use Quick Connect Sync Engine in conjunction with a special connector called ServiceNow Connector. This connector is included in the Quick Connect for Cloud Services package.

Creating a ServiceNow Connection

2.
Click Add connection, and then use the following options:
Select ServiceNow Connector.
3.
Click Next.
4.
On the Specify connection settings page, use the following options:
5.
Click Finish to create a connection to ServiceNow.
a)
Click the Connection settings link below the ServiceNow connection you have just created.
b)
On the Connection Settings tab, click the Specify connection settings item to expand it.
c)
Click the Update Connector Schema button.

Modifying an Existing ServiceNow Connection

2.
Click Connection settings below the existing ServiceNow connection you want to modify.
3.
On the Connection Settings tab, click the Specify connection settings item to expand it and use the following options:

ServiceNow Data Supported by ServiceNow Connector

To synchronize the ServiceNow Connector schema with the connected ServiceNow instance schema, use the Update Connector Schema button in the ServiceNow connection settings. For more information, see Modifying an Existing ServiceNow Connection.
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